Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Christopher Gregory

Christopher Gregory

Allen,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Mcc commercial
McKinney, Texas
08.2016 - 08.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.

Bartender

American Legion Post 321
Plano , Texas
05.2014 - 08.2019
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Greeted customers and provided excellent customer service.

Administrative Assistant

Hensley CPA
Frisco , TX
01.2009 - 06.2012
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Facilitated communication between different departments within the organization.
  • Developed and maintained filing systems for confidential documents and records.

Education

Bachelor of Arts - Business

Arizona State University
Tempe, AZ
12-2004

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Warehousing functions
  • Customer service
  • Empathy and patience
  • Appointment scheduling
  • Critical thinking
  • Call center experience
  • Product knowledge
  • Creative problem solving
  • Call center procedures
  • Customer focused-service

Timeline

Customer Service Representative

Mcc commercial
08.2016 - 08.2024

Bartender

American Legion Post 321
05.2014 - 08.2019

Administrative Assistant

Hensley CPA
01.2009 - 06.2012

Bachelor of Arts - Business

Arizona State University
Christopher Gregory