Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Christopher Grgich
Open To Work

Christopher Grgich

Fernley

Summary

Detail-oriented professional with expertise in technical troubleshooting and health compliance. Proven ability to enhance patient care and operational efficiency through effective communication and problem-solving skills. Strong track record of identifying issues and implementing solutions that improve service delivery.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Compassion Dental
Reno
03.2025 - Current
  • Assisted dentists during procedures to enhance patient comfort and procedural efficiency.
  • Educated patients on oral hygiene practices and provided post-treatment care instructions to promote better health outcomes.
  • Conducted initial patient assessments to gather medical histories and concerns.
  • Managed patient records using electronic health record systems for accuracy.
  • Scheduled appointments and coordinated patient flow to maximize office productivity.
  • Prepared examination rooms by sterilizing instruments and organizing materials.
  • Collaborated with dental team to maintain a clean and safe work environment.
  • Ensured compliance with infection control protocols and HIPAA during all patient interactions.

Tier II Enterprise Technical Support

OptimumCX, LLC
Reno
04.2020 - 09.2024
  • Provide Tier 2/Tier 3 technical support for enterprise customers via phone, email, and remote sessions.
  • Troubleshot complex VoIP, SIP, network connectivity, call routing, and configuration issues, enhancing customer satisfaction through effective resolution.
  • Work closely with engineering, operations, and product teams to resolve escalated cases.
  • Monitor system performance and customer environments, ensuring optimal reliability and availability.
  • Assist with system setup, configuration, integrations, and API troubleshooting.
  • Guided customers on best practices for deployment, maintenance, and optimization to ensure successful implementation of solutions.
  • Documented technical issues, resolution steps, and known issues in the knowledge base, improving team knowledge and support efficiency.
  • Participated in on-call rotations and incident response activities.
  • Maintain up-to-date knowledge of 8x8 products, releases, and industry technologies.

Education

Bachelor of Science - Software Engineering

Southern New Hampshire University
Hooksett, NH

Skills

  • Health compliance (HIPAA)
  • Effective communication
  • Technical troubleshooting
  • Problem-solving
  • Cloud application troubleshooting
  • Network connectivity
  • System configuration
  • Cloud infrastructure

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$65000/yr - $80000/yr

Timeline

Dental Assistant

Compassion Dental
03.2025 - Current

Tier II Enterprise Technical Support

OptimumCX, LLC
04.2020 - 09.2024

Bachelor of Science - Software Engineering

Southern New Hampshire University
Christopher Grgich