CHRISTOPHER GRIFFIN
BIRMINGHAM,AL
Summary
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
BIRMINGHAM, AL
10.2023 - Current
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Confirmed visitor identification prior to granting entry into the building.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Observed patrons and customers to quickly address security situations.
- Verified photo IDs and tickets to allow guests passage.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Customer Service Technician
Standard Furniture Manufacturing Company
BIRMINGHAM, AL
03.2006 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained accurate records of customer interactions in ticketing system.
- Provided technical assistance to customers for hardware-related issues.
- Responded to customer inquiries via telephone, email and online chat services.
- Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
- Educated customers on how to use various products offered by the company.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Maintained hardware inventory accessibility to fulfill common requests for service.
- Issued product and service recommendations according to specified queries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Phillips High School
Birmingham, AL05-1994
Skills
- Document Management
- Stationary surveillance
- Investigation documentation
- Electronic surveillance
- Identification verification
- Crime Prevention
- Incident Reporting
- General security
- Report Writing
- High level of integrity
- Conflict de-escalation
Certification
SECURITY OFFICER CERITFICATION
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Customer Service Technician
Standard Furniture Manufacturing Company
03.2006 - Current
High School Diploma -
Phillips High School
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