Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Groce

Knoxville,TN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Manager

Dollar General
Kingston, TN
09.2024 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Created monthly reports for senior management summarizing operational performance metrics.

Service Technician

Aqua Care pools
Columbia, SC
05.2023 - 08.2024
  • Maintained accurate records of service calls, repairs, and parts used.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Provided training on the safe usage of equipment when needed.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Trained new team members on service processes to increase productivity.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.

Maintenance Technician

Crackle Barrel
Columbia, SC
09.2022 - 05.2023
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Trained junior technicians on best practices for machine operation and repair.

Education

High School

Acelus Learning
Home

Skills

  • Performance Management
  • Operations Management
  • Workforce Management

Timeline

Manager

Dollar General
09.2024 - Current

Service Technician

Aqua Care pools
05.2023 - 08.2024

Maintenance Technician

Crackle Barrel
09.2022 - 05.2023

High School

Acelus Learning

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Christopher Groce