Summary
Overview
Work History
Education
Skills
Technicalsummary
Valueproposition
Timeline
Generic

Christopher Grumbles

Naperville,IL

Summary

Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills.

Overview

29
29
years of professional experience

Work History

Information Technology Technician

Bluco Corporation
12.2013 - Current
  • As the primary IT support staff member, I am responsible for all aspects of the IT environment, including desktop support, server administration, network and security, as well as projectors
  • Responsible for understanding application environment and recommending and procuring appropriate hardware solutions
  • Primary support for daily operational issues including desktop applications, PC hardware, printers, projectors, and audio/visual equipment
  • Led project for upgrading desktop, laptops to new hardware and software upgrades
  • Maintenance of Active Directory and Exchange Users.

IS Support Specialist

Office of the State Appellate Defender
01.2003 - 12.2013
  • Provided over the phone and on-site computer support to 200 people
  • Monitored, maintained and configured 6 servers
  • Monitored and Changed Backup Tapes Using Veritas 9.0
  • Added new hardware and software to desktops
  • Added networked printers to desktops
  • Set up and created e-mail accounts for new employees within Lotus Notes
  • Resolved computer software and hardware issues.

IS Specialist

AT&T Media Services
08.1999 - 08.2002
  • Provided over the phone and on-site computer support to 250 people
  • Installed and configured of 3Com Office Connect routers, 3Com Superstack II routers, 3Com 3300 switches, Kentrox DSUs/CSUs, modems
  • Monitored, maintained and configured 15 Compaq Proliant servers
  • Contact person with Ameritech for installation of T1 lines
  • Added new hardware and software to desktops and laptops
  • Added networked printers to desktops and laptops
  • Set up and created e-mail accounts for new employees within Microsoft Exchange
  • Resolved computer software and hardware issues
  • Set up and configured voicemail within Avaya Definity System
  • Created, tested, and installed CAT5 cables.

Graphic Artist

TCI Media Services
09.1995 - 08.1999
  • Designed logos and graphic pages for clients
  • Cleaned up client logos and prepared them for television commercials.

Photo Channel Supervisor

TCI Media Services
05.1995 - 09.1997
  • Worked with clients on the scheduling and creating of photo channel ads.

Education

B.A. Speech Communications -

Augustana College
Rock Island, IL
05.1995

Skills

  • Office 365
  • MacOS
  • Mobile Device Management
  • Microsoft Surface
  • End-user support
  • Remote Support
  • Application support
  • Hardware installations
  • System Administration
  • Account Administration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Microsoft Windows
  • Active Listening
  • Effective Communication
  • Remote Technical Support
  • Help Desk Support
  • Hardware and Software Repair
  • Written Communication
  • Technical Troubleshooting

Technicalsummary

Dell Laptop and Desktop Hardware, Boxx PC, Canon and HP Desktop Printers, Network Printers, PC Peripherals, IntuiFace TouchScreen, Surface Book, Samsung Android Tablets, Windows XP, 7, 10, Chromebook, Apple MacOS, VMWare 6.5, Windows Server 2003, 2008, 2012, 2016, 2019, Sage 100 Accounting Software, JobPack, ERequester, ACT CRM, FARO, SolidWorks, Office 365 (Word, Excel, PowerPoint, Outlook, Skype), Veritas Backup Exec, Veeam Backup Software 11.0, Fortinet FortiClient Enterprise Management Server, Exchange 2012, 365, Monday.com, HP Ethernet Switches, Fortinet FortiGate Firewall, 802.11 Wireless, Avaya IP Office Phone System, Control4 Audio/Visual System, Observable Door Security System

Valueproposition

I am a goal-oriented IT technician seeking a position that would enable me to provide friendly and enthusiastic technology support and service in a supportive, challenging environment.

Timeline

Information Technology Technician

Bluco Corporation
12.2013 - Current

IS Support Specialist

Office of the State Appellate Defender
01.2003 - 12.2013

IS Specialist

AT&T Media Services
08.1999 - 08.2002

Graphic Artist

TCI Media Services
09.1995 - 08.1999

Photo Channel Supervisor

TCI Media Services
05.1995 - 09.1997

B.A. Speech Communications -

Augustana College

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Christopher Grumbles