Christopher Guillen
Merced,CA
Summary
Operations and customer service professional skilled in managing high-pressure environments and implementing behavior intervention plans. Demonstrates strong organizational and communication abilities while fostering positive relationships to enhance team performance and client satisfaction.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Behavior Technician
Kadiant Learning
Fresno, California
04.2026 - Current
- Implemented individualized behavior intervention plans for diverse clients.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Trained clients in social skills through structured group activities.
- Collaborated with therapists to assess client progress and adjust strategies.
- Monitored client behavior and documented observations accurately.
- Fostered positive relationships with clients to encourage trust and cooperation.
- Educated families on behavior strategies to reinforce learning at home.
Owner
Chris Fashion
Merced, CA
09.2024 - 09.2025
- Supervised 2 employees to consistently achieve daily sales goals.
- Executed marketing promotions to attract customers. and maintained good customer service.
- Ordered clothing and maintained tight inventory to ensure product availability.
- Priced items based on competitive prices.
Front Desk Agent
Stanford Park Hotel
Menlo Park, CA
05.2024 - 07.2024
- Greets guests immediately with a friendly and sincere welcome, registers, and assigns rooms to guests.
- Handled guest registration and departure details, closing out guest accounts to uphold hotel's high quality standards.
- Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including room rate and number of guests.
- Programmed electronic keys for guest access and issued room key folders and mini bar keys to ensure seamless check-in.
- Provided guests with information on hotel services, outlet hours, and local attractions to enhance their experience.
- It is through their warmth and courteous manner that we are able to demonstrate the Woodside Spirit in all of our Front Desk interactions.
Operations Manager
CLEAR
San Francisco, CA
04.2021 - 05.2024
- Oversaw daily operations in fast-paced airport environment to maintain smooth service delivery.
- Supervised and supported staff, ensuring adherence to safety and service standards for optimal performance.
- Coordinated scheduling and workflow, resolving customer service issues to enhance passenger experience.
- Maintained accurate records and operational reports.
Service & Engagement Team Leader
Target
San Francisco, CA
05.2017 - 03.2021
- Led front-end service operations to enhance guest satisfaction and effectively supervised team.
- Trained and coached team members, fostering skills that helped achieve performance goals.
- Addressed customer concerns to create positive experiences and build customer loyalty.
- Assisted with scheduling, inventory control, and daily store operations.
Assistant / Office Manager
RG Dental Studio
South San Francisco, CA
09.2012 - 01.2017
- Coordinated front office operations, scheduling, and patient communications to enhance workflow.
- Processed billing, verified insurance, and maintained QuickBooks records to ensure financial accuracy.
- Maintained confidential patient files and office organization.
- Facilitated daily administrative and operational functions of the practice for seamless operations.
Education
Associate of Arts - Child Development
Merced College
Merced, CA06-2026
Diploma -
Woodside High School
Woodside, CA06-2013
Some College (No Degree) - Early Childhood Education
City College of San Francisco
San Francisco, CASkills
- Behavior intervention
- Team leadership
- Intervention plans
- Behavioral analysis
- Social training
- Client communication
- Client documentation
- Team collaboration
- Staff supervision
- Goal management
- Case management
- Child development
- Work under pressure
- Conflict resolution
- Customer service
- Team leadership
- Record keeping
- Financial reporting
- Audio recording
- Video editing
- Sensory support
- Intervention plans
- Behavioral analysis
Languages
Spanish
Professional
Certification
- Registered Behavior Technician
- ECE Practitioner
- Associate Teacher
Timeline
Behavior Technician
Kadiant Learning
04.2026 - Current
Owner
Chris Fashion
09.2024 - 09.2025
Front Desk Agent
Stanford Park Hotel
05.2024 - 07.2024
Operations Manager
CLEAR
04.2021 - 05.2024
Service & Engagement Team Leader
Target
05.2017 - 03.2021
Assistant / Office Manager
RG Dental Studio
09.2012 - 01.2017
Associate of Arts - Child Development
Merced College
Diploma -
Woodside High School
Some College (No Degree) - Early Childhood Education
City College of San Francisco