Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Guthire

Little Elm,TX

Summary

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 16 years of progressive training experience and take on challenging new role.

Overview

17
17
years of professional experience

Work History

Assistant Manager - Training and Development

Taco Bell
01.2024 - Current
  • Tracked employee progress throughout various training programs, providing feedback and support as needed to ensure successful completion of objectives.
  • Facilitated leadership seminars geared towards nurturing the next generation of managers within the company.
  • Established clear expectations for employee performance through the creation of competency frameworks specific to each job role within the organization.
  • Evaluated the success of implemented training programs using key performance indicators, leading to continuous improvement efforts.
  • Created and implemented plan to harmonize, integrate and optimize skill-based training.
  • Improved employee performance by designing and implementing effective training programs tailored to individual needs.

Store Manager

Mattress Firm
07.2019 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Taco Bell
08.2007 - 07.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

High School Diploma -

Lexington High School
Lexington, OK
05.2007

Skills

  • E-learning development
  • Training delivery
  • Strategic thinker
  • Written and oral communication
  • New hire on-boarding
  • Adaptive Learning
  • Coaching and Mentoring
  • Customized training
  • Small Group Instruction
  • Public Speaking
  • Leadership training
  • Customer Service

Timeline

Assistant Manager - Training and Development

Taco Bell
01.2024 - Current

Store Manager

Mattress Firm
07.2019 - 12.2023

Assistant Store Manager

Taco Bell
08.2007 - 07.2019

High School Diploma -

Lexington High School

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Christopher Guthire