Christopher Gutierrez
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Management Trainee
Penske Truck Leasing
03.2023 - 02.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Introduced innovative operational strategies to increase productivity awareness and employee engagement.
- Handled day-to-day customer or client questions via telephone or email.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted with onboarding of new employees by providing training and development resources.
- Skilled at working independently and collaboratively in a team environment.
Service Coordinator
Fletcher Jones Motorcars
08.2021 - 03.2023
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collected, arranged, and input information into database system.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements and service enhancements.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Gathered, organized and input information into digital database.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Communicated with clients and service providers to provide updates on work progress.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
24 Hour Fitness
08.2019 - 08.2021
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed strong rapport with customers and created positive impression of business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
MBA - Business Administration
University of Antelope Valley
Lancaster, CA01.2019
Bachelor of Arts - Business Administration And Management
University of Antelope Valley
Lancaster, CA05.2018
High School Diploma -
Robert A. Millikan High School
Long Beach, CA06.2013
Skills
- Interpersonal Relations
- Training and Development
- Brand Management
- Data Interpretation
- Team Development
- Schedule Management
- Customer Relations
- MS Office
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Business Administration
- Multitasking
Timeline
Management Trainee
Penske Truck Leasing
03.2023 - 02.2024
Service Coordinator
Fletcher Jones Motorcars
08.2021 - 03.2023
Sales Associate
24 Hour Fitness
08.2019 - 08.2021
MBA - Business Administration
University of Antelope Valley
Bachelor of Arts - Business Administration And Management
University of Antelope Valley
High School Diploma -
Robert A. Millikan High School
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