Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Hagan

FAIRBURN,GA

Summary

Dynamic and motivated professional with extensive and varied experience, excelling in exceptional customer service and inventory management. Proven track record in training staff and enhancing customer satisfaction ratings. Adept at clear communication and decision-making, fostering strong relationships that drive success. Committed to maintaining safety and operational efficiency.

Overview

17
17
years of professional experience

Work History

Sales Associate- Garden Recovery- Lead

The Home Depot Inc
09.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized department to maintain store visual appeal, engage customers, and promote safety.
  • Accomplished multiple tasks within established timeframes.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and strong relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained and encouraged new Associates in multiple rolls and on necessary equipment.

Assistant Store Manager

Georgia World of Beverage-Fairburn
10.2022 - 08.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Infantry Medic- Staff Sergeant

Department Of Defense Army
05.2008 - 02.2013
  • Spearheaded and implemented mission oriented standards to expand scope of engagement, efficiency, and effectiveness.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to soldiers for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of soldiers into increased levels of responsibility.
  • Provide lifesaving interventions in hostile environments with small margins for error.
  • Lead large groups of soldiers, maintain millions of dollars in gear, munitions, and other assets.
  • Serve as liaison to foreign nationals, hostile and friendly.
  • Quickly analyze volatile situations, make calm and informed decisions to ensure safety and mission success,


Education

Bachelor of Arts - Fine Arts

Augusta University
Augusta, GA
06-2016

Skills

  • Retail loss prevention
  • Order processing
  • Exceptional customer service
  • Clear communication
  • Inventory management
  • Risk management
  • Policy implementation
  • Decision-making
  • Resource allocation
  • Partnership development
  • Safety procedures

Accomplishments

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Timeline

Sales Associate- Garden Recovery- Lead

The Home Depot Inc
09.2023 - Current

Assistant Store Manager

Georgia World of Beverage-Fairburn
10.2022 - 08.2023

Infantry Medic- Staff Sergeant

Department Of Defense Army
05.2008 - 02.2013

Bachelor of Arts - Fine Arts

Augusta University
Christopher Hagan