Accomplished management professional with 10 years of career progression in logistics and investigative loss prevention experience. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams and individuals. Employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner positive experiences. Customer service oriented and focused on providing the best service possible.