Christopher Haines
Young Harris,GA
Overview
18
18
years of professional experience
Work History
CSS
Ehealth Technologies
Fairport , NY
05.2019 - 01.2025
- Pulled patient charts for upcoming appointments.
- Determined and implemented techniques to improve medical records retrieval process.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided training to staff members on proper documentation techniques for medical records.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Scanned and validated medical records for upload.
- Purged inactive files and destroyed obsolete files following procedures.
- Processed and invoiced records requests from patients, providers and third parties.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Retrieved medical records upon request from healthcare professionals.
- Streamlined day-to-day office processes to meet long-term goals.
- Identified discrepancies between physical documentation and electronic health records.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Mentored junior team members and managed employee relationships.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Scanned incoming documentation.
- Purged outdated files.
- Safeguarded medical records to maintain patient confidentiality.
- Observed confidentiality and safeguarded all patient-related information.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Processed incoming medical records requests.
- Retrieved patient medical records in response to requests from authorized personnel.
- Kept department clean, organized and professional.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Technical Support Specialist
ADT
Rochester, NY
05.2007 - 05.2019
- Documented and updated case notes for each customer and work order.
- Maintained compliance with established and updated policies and procedures, with minimal supervision.
- Communicated with customers to identify issues, walk them through solutions, and initiate corrective actions to restore service and functionality.
- Worked with supervisors via live chat to address customer inquiries, or technical issues beyond the scope of expertise.
- Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
- Multitasked across systems and applications, and resolved a broad range of technical issues.
- Partnered with external experts to deliver supplemental services, including language translations, technical drawings, electromagnetic compatibility tests, and machine noise emission level tests.
- Handled over 100 phone calls daily.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Handled special projects designated by the senior developer.
- Evaluated accounts for payment compliance and contacted customers.
- Input data into digital system for recordkeeping.
- Observed strict confidentiality and safeguarded all client-related information.
- Networking DVR and NVR equipment on clients computer and networks.
- Portfoward clients CCTV equepment thru firewalls.
Education
High School Diploma -
Towers High School
Hiawassee, GA2004
Skills
- Web applications
- Energetic work attitude
- Telephone inquiries specialist
- Relationship-building
- Telecommunication skills
- Sharp problem solver
- Team leadership
- Customer service expert
- Adaptive team player
- Courteous demeanor
Timeline
CSS
Ehealth Technologies
05.2019 - 01.2025
Technical Support Specialist
ADT
05.2007 - 05.2019
High School Diploma -
Towers High School
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