CHRISTOPHER HALE

Project Manager/Lab Coordinator, Cybersecurity (CS) Lab

• Led multiple successful onboarding projects for POC implementations within the Cybersecurity Lab, ensuring seamless integration.
• Managed hardware onboarding, VM creation, IP/DNS allocations, and facilitated firewall rule submissions, ensuring smooth POC-related processes.
• Provided hands-on support for core infrastructure and customer POC components within the Cybersecurity Lab's datacenter environment.
• Collaborated closely with the Cybersecurity Lab team on infrastructure projects and maintained datacenter environment integrity.

Technical Manager, MDTLAB/Gigafox

• Orchestrated mobile device testing and support, guaranteeing optimal reliability for the Gigafox application.
• Oversaw end-to-end Gigafox application management, troubleshooting, and prompt resolution of technical issues.
• Offered comprehensive end-user support for the Gigafox application, resolving access issues and user queries efficiently.
• Managed mobile device onboarding and decommissioning, ensuring operational efficiency and accurate device inventory.
• Streamlined administrative tasks for Gigafox, maintaining efficiency and compliance across all administrative functions.

• Sub-contracted with Wells Fargo Enterprise Mobility Lab, facilitating internal customer support in the CAN environment.
• Collaborate with customers and tenants to implement, maintain, and troubleshoot test environments within the lab.
• Support mobile device testing using the Gigafox platform and manage associated EML requests.
• Maintain comprehensive lab documentation covering inventory, CAN infrastructure, and customer test environment topologies.

• Design, implement, and maintain enterprise network hardware for wired and wireless setups.
• Develop department-specific networks with redundant connections to the campus-wide network.
• Manage documentation, network diagrams, device/IP databases, and troubleshoot with various vendors like Cisco, Extreme Networks, Juniper, and more.
• Ensure interoperability between vendors for campus-wide connectivity across multiple data centers and servers.
• Maintain an updated fiber database covering the four main university campuses.
• Assist end-users through service tickets and field visits, troubleshooting university-owned and personal wireless devices.
• Conduct wireless troubleshooting for various devices and perform extensive site surveys for optimal connectivity.
• Lead departmental and campus-wide network hardware refresh projects.
• Execute day-to-day network maintenance operations, handling syslogs, trouble tickets, and necessary actions.
• Manage network projects such as equipment configuration, cabling, RMAs, and OS upgrades.
• Provide 2nd level support for Network & Telecom issues, escalating complex problems to Senior Network Engineering.
• Participate in a rotational 24/7 on-call schedule for network outages.
• Process DNS records and maintain nameserver databases for network operations.

• Provided diverse IT solutions as a contractor at the University of Miami, spanning Desktop Support, VOIP Systems Administration, Security Systems Administration, and Network Administration.
• Desktop Support: Conducted repairs on desktops and notebooks, including OS installations, virus removal, data recovery, and hardware diagnostics. Managed network connectivity, port tracing/activation, and network component installations for end-users.
• VOIP Systems Administration: Configured and managed analog, digital, and VOIP phone systems across university departments. Conducted troubleshooting, RMA procedures, and maintained departmental phone systems.
• Security Systems Administration: Configured IP/analog network security cameras, conducted troubleshooting, and managed user accounts. Maintained a discreet relationship with the University Police Department for campus security issues.
• Extensive wireless site surveys: Ensured optimal connectivity for wireless access points and controllers across campus locations.
• Assisted department engineers in configuring and maintaining the campus-wide network with multiple vendors (Cisco, Juniper, Extreme, F5, Meru, Aruba).
• Contributed to IP range/VLAN documentation, assisted in topology implementation for new installations and hardware upgrades, and created network design documentation using software tools like Microsoft Visio and Adobe Photoshop.