Christopher Hall
Nellis,WV
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Imaging Team Lead
Charleston Area Medical Center
02.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Maintained positive vendor relations to build strong partnerships.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Coordinated design meetings and decisions with internal departments and teams.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Led and assisted technical upgrade projects for customers by working and coordinating with consultants and developers for integrations.
Service Desk Lead
CAMC
09.2021 - 02.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and offer available solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Used ticketing systems to manage and process support actions and requests
- Recruited, trained and supported service desk Analyst
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Identified trends in client requests and helped management get ahead of ongoing problems.
System Analyst CAMC
05.2019 - 09.2021
- Configure, test, and deploy MPages for the Ambulatory setting, as well as perform all upgrade related configuration/testing
- Implement Cerner PowerChart Ambulatory at newly acquired ambulatory clinics, utilizing phase-gate approach developed by team
- CHRISTOPHER HALL desk
- Implemented On solve for the
- IT department
- Achieved an over 70% resolution rate and 4.50 CSTAT score for the whole team
- Onsite current state evaluation of workflow, software, interfaces, and hardware
- Work with IT and clinical resources to determine and document future state
- Design and build deliverables (MPages, orders, virtual viewing, quick orders/favorites, PowerForms, Message
- Center, etc.) to align with future state workflow
- Coordinate testing efforts, including test script development, organizing multi-solution testing event, and relaying testing outcomes to stakeholders
- Create and administer end-user training and support documents
- Conduct Go-Live and Mock Go-Live (providing onsite elbow support); formal turnover to support meeting (delegate items to onsite Provider Support Team, educate call center)
- Proactively validate Cerner PowerChart Ambulatory packages in non-production domain via reviewing
- Certification Guidelines and testing appropriately; document issues, resolutions, and build steps to ensure smooth transition of package into production domain
- Complete assessments to ensure standardization of common build items such as orders, QOC, and MPages content
- Manage end user relations, level set reasonable expectations, and deliver resolutions and new content in an consistent manner focusing on successful customer communication.
Education
High School Diploma -
Sherman High School
BBA - IT Management
WGU
11.2026
Skills
- Customer Service
- Technical Analysis
- Operation system software
- Search Engine Optimization
- Product development
- Teamwork
- Leadership
- Creative Problem Solving
- Training Materials
- Development
- Multitasking and Prioritization
- 5 years of Cerner build experience
- FUJI SSAT training
- Enterprise Software Applications
- Capital Projects
Accomplishments
- Achieved getting multiple clinic's live on Cerner by completing all the necessary builds and requirements with accuracy and efficiency.(includes Renal transplant & multiple WVU locations)
- Project lead for the
- Occupational Lung Cerner going Live on Cerner
- Improved multiple internal processes within the service
- Knowledgeable Team lead and former System Analyst with history of progressive leadership and project management, including gathering requirements, developing user cases and delivering key initiatives
- Excellent ability to align teams and drive collaboration and cohesion to complete projects on time and within budget
- Subject Matter Expert (SME) & customers in Clinical areas.
Timeline
Imaging Team Lead
Charleston Area Medical Center
02.2023 - Current
Service Desk Lead
CAMC
09.2021 - 02.2023
System Analyst CAMC
05.2019 - 09.2021
High School Diploma -
Sherman High School
BBA - IT Management
WGU
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