Christopher Hall
Mobile,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Benefit Specialist
Employee Liability Management
12.2023 - Current
- Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits were applied each pay cycle.
- Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
- Counseled employees experiencing life events, guiding them through the necessary steps to update their benefit elections accordingly.
- Ensured full compliance with government regulations such as HIPAA, FMLA, COBRA by following proper protocols.
- Served as a knowledgeable resource for colleagues seeking guidance on complex 401K-related issues or challenges.
- Reconciled Bills with over 1,000 employees monthly
- Submitted contributions online, or by check, for clients into their 401k, Simple IRA or 403b based on pay schedule
Drive Thru Director
CHICK-FIL-A
07.2013 - 12.2023
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
- Developed weekly schedules for the drive-thru employees, balancing availability with business needs to ensure optimal staffing levels at all times.
- Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
- Increased sales revenue through upselling techniques, promoting special offers, and maintaining a friendly demeanor towards customers.
- Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
- Provided ongoing coaching to team members, fostering growth opportunities while addressing areas needing improvement.
- Ensured accurate order fulfillment by closely monitoring food preparation and packaging in the drive-thru area.
- Managed cash handling procedures within the drive-thru operation, maintaining accuracy in transactions and daily reconciliations.
- Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
ONBOARDING SPECIALIST
DENTAL DYNAMIC STAFFING
04.2016 - 07.2016
- Handled all the new recruits and established a relationship with them
- Handled all licensure, medical history and applications
- In charge of building relationships with existing candidates as well as recruiting new ones through resume calling and setting up dental schools in the system
- Maintained the social media pages
Education
Bachelor of Business - Human Resource Management
UNIVERSITY OF PHOENIX
03.2025
Skills
- Benefits administration
- Retirement plans
- COBRA administration
- Documentation and reporting
- Highly skilled in PRISM
- Problem-solving
- Time management
- Attention to detail
Timeline
Benefit Specialist
Employee Liability Management
12.2023 - Current
ONBOARDING SPECIALIST
DENTAL DYNAMIC STAFFING
04.2016 - 07.2016
Drive Thru Director
CHICK-FIL-A
07.2013 - 12.2023
Bachelor of Business - Human Resource Management
UNIVERSITY OF PHOENIX
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