Christopher Hall
Terrell,TX
Summary
Senior Customer Success Specialist with 18 years of hands-on experience in manufacturing, focused on delivering ultimate customer success. Leveraging a wealth of industry knowledge and leadership skills, I have consistently driven operational excellence, optimized production processes, and exceeded customer expectations. With a strong focus on customer satisfaction and a dedication to delivering results, I am positioned to drive success and add value in any environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Production and Logistics Coordinator
Oldcastle BuildingEnvelope
Terrell, TX
06.2024 - Current
- Scheduled and coordinated daily production capacity for 4 departments, increasing manufacturing efficiency by 15% and on-time delivery to 98%.
- Maintained and developed production KPIs and generated weekly performance reports, enabling leadership to track throughput, waste, and delays in real time.
- Acted as liaison between production, warehouse, and customer service teams to resolve order issues, backlogs, and expedite urgent requests.
- Implemented a real-time tracking system for WIP, reducing manual reporting errors by 75%.
- Leveraged ERP and Excel-based tools to track material consumption trends and adjust reorder points, improving material availability while cutting holding costs by 18%.
Customer Success Operations Analyst
Star Holdings Group
Remote
03.2018 - 02.2024
- Established proactive communication channels with clients, identifying inefficiencies and pain points, resulting in a 20%
increase in client satisfaction scores. - Conducted regular account evaluations with clients to assess performance metrics, gather feedback, and identify areas for
improvement, resulting in a 10% increase in retention rate. - Conducted root cause analysis on quality control issues, promoted corrective actions that reduced defects by 20% and
improved product quality. - Developed custom reports and dashboards within Epicor ERP to meet specific business requirements, improving data visibility
and decision-making processes. - Collaborated with cross-functional teams, including sales, marketing, and finance, to ensure alignment of operational activities
with overall business objectives.
Production Supervisor
UNARCO
Lewisville, TX
08.2015 - 10.2017
- Utilized data analytics to identify bottlenecks in the production process and implement solutions, resulting in 20% increase in
throughput and a 10% decrease in lead time. - Spearheaded implementation of PPE vending machines in the manufacturing facility, resulting in 15% reduction in overall PPE
costs within the first quarter. - Implemented visual scheduling board on the production floor to provide real-time visibility into the production schedule, enabling
quick decision-making and adjustments as needed. - Regularly solicited feedback from employees on leadership practices and areas for improvement, demonstrating a commitment
to personal growth and continuous improvement as a leader.
Production Supervisor
SAF-HOLLAND Group
Wylie, TX
08.2005 - 06.2015
- Implemented cross-training program to enhance team flexibility and mitigate skill gaps, resulting in 25% decrease in downtime
during staffing transitions. - Identified key performance metrics to display on production boards, such as production targets, actual output, downtime, and
quality metrics. - Conducted time and motion studies to identify and eliminate process bottlenecks, resulting in 20% increase in throughput.
- Regularly solicited feedback from employees on leadership practices and areas for improvement, demonstrating a commitment
to personal growth and continuous improvement as a leader.
Education
Associate of Science -
Collin College
Plano, TX05-2012
Skills
- Data analysis
- Client relationship management
- Root cause analysis
- Real-time tracking
- Order management
- ERP systems (SAP, Epicor)
- Supply Chain Management
- Project management
Certification
- Google Data Analytics - Google
Timeline
Production and Logistics Coordinator
Oldcastle BuildingEnvelope
06.2024 - Current
Customer Success Operations Analyst
Star Holdings Group
03.2018 - 02.2024
Production Supervisor
UNARCO
08.2015 - 10.2017
Production Supervisor
SAF-HOLLAND Group
08.2005 - 06.2015
Associate of Science -
Collin College
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