Christopher Hamilton
Dunwoody,GA
Summary
Seasoned Claims Specialist with a comprehensive background in insurance claim processing, policy interpretation, and dispute resolution. I have successfully managed high-volume claims environments, demonstrating a keen ability to stay organized under pressure. Known for strong analytical skills, adept at reviewing documentation, and validating coverage decisions. Consistently ensure prompt, fair settlements, while maintaining compliance with industry regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Claims Specialist
Zurich Insurance
Atlanta, GA
03.2024 - 11.2024
- Interviewed claimants, witnesses, police officers, and physicians and corresponded with them
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Conducted thorough property investigations to identify and classify damages for customer claims
- Kept track of all claim activity and communicated it in a timely and efficient manner
- Reviewed original investigation reports and documents to address secondary concerns
- Identified insurance coverage limitations with a thorough examination of claims documentation and related records
Property Claims Adjuster
Assurant
Atlanta, GA
07.2023 - 11.2023
- Interviewed claimants, witnesses, police officers, and physicians and corresponded with them
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Conducted thorough property investigations to identify and classify damages for customer claims
- Kept track of all claim activity and communicated it in a timely and efficient manner
- Reviewed original investigation reports and documents to address secondary concerns
- Identified insurance coverage limitations with a thorough examination of claims documentation and related records
Claims Specialist
SAFEWAY INSURANCE COMPANY
Alpharetta, GA
11.2022 - 07.2023
- Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files
- Researches, resolves, and settles claims within approved limits and/or as directed
- Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures
- Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy
Independant Contractor - Total Loss
Progressive Insurance
Nashville, TN
08.2021 - 09.2022
- Delivers an industry-leading claim experience for all policyholders and claimants
- Negotiates and settles total loss situations with policyholders and claimants
- Prepares salvage vehicles for auction and oversees the end-to-end salvage process
- Maintains and updates a diary/schedule for each claim in the adjusters pending
- Responds to claim correspondence in a timely fashion with very high quality
- Coordinates the repair of damaged vehicles, and assists with rental reimbursement
- Interacts and communicates effectively with customers, peers, vendors and managers
- Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Claims Adjuster
State Farm Mutual Automobile Insurance Company
Atlanta, GA
02.2016 - 05.2021
- Consistently delivers a remarkable customer experience through assisting and handling claims
- Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files
- Researches, resolves, and settles claims within approved limits and/or as directed
- Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures
- Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy
Education
High school or equivalent - General Studies
Beecher High School
Flint, MI06.2003
Skills
- Coverage assessments
- Claims analysis
- Verbal communication
- Settlement determinations
- Policy interpretation
- Forms validation
- Documentation review
- Claims processing
- Liability denials
- Microsoft office
- Compliance management
- Claims investigation
- Accident investigations
- Claims trend analysis
- Inspection report review
Certification
Property and Casualty License
Georgia, Florida, North Carolina, Rhode Island, Kentucky, New Mexico, Louisiana, Texas, Vermont, Connecticut, New Hampshire, Oklahoma, South Carolina, Delaware, Wyoming
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Commercial Claims Specialist
Zurich Insurance
03.2024 - 11.2024
Property Claims Adjuster
Assurant
07.2023 - 11.2023
Claims Specialist
SAFEWAY INSURANCE COMPANY
11.2022 - 07.2023
Independant Contractor - Total Loss
Progressive Insurance
08.2021 - 09.2022
Claims Adjuster
State Farm Mutual Automobile Insurance Company
02.2016 - 05.2021
Property and Casualty License
Georgia, Florida, North Carolina, Rhode Island, Kentucky, New Mexico, Louisiana, Texas, Vermont, Connecticut, New Hampshire, Oklahoma, South Carolina, Delaware, Wyoming
High school or equivalent - General Studies
Beecher High School
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