Christopher Hammett
LAGUNA NIGUEL,CA
Summary
Motivated hospitality professional bringing 20+ years of luxury hotel management and entrepreneurial experience. Dedicated and personable with extensive experience in managing high net worth clients and creating , implementing and managing virtual concierge programs. Well-versed in training, educating, networking, vendor relations, motivating and supporting staff members.
Overview
34
34
years of professional experience
Work History
Creative Director
Hammett Ventures
12.2018 - Current
- Provided entertainment / artist management and procurement for high end restaurants and lounges.
- Developed high-impact social media creative trailers and promotional content for restaurant/lounge campaigns from concept to completion.
- Managed client relationships and expectations for creative projects with varying budgets and objectives.
- Created valued added weekly events increasing customer acquisition and retention.
- Managed administrative logistics of events planning, event booking and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Demonstrated advanced knowledge of hospitality and music events, and brand activation .
Experience Manager
Jet Set Vegas
08.2016 - Current
- Delivered exceptional concierge services.
- Leveraged extensive knowledge of Las Vegas creating positive experiences.
- Produced and managed corporate events, entertainment and transportation for Fortune 500 companies during CES and other conventions.
- Exhibited high energy and professionalism when dealing with high net worth clients and vendors.
- Liaised with entertainment, sales, marketing and hotel management teams to develop solutions and accomplish shared customer experience objectives.
Lead Concierge
Irvine Company
12.2015 - 07.2016
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Managed daily concierge crm platform to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained energy and enthusiasm in fast-paced environment.
Hospitality Manager
Cabeau Travel
02.2014 - 12.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of travel products and services.
- Collaborated with production and logistics team on travel trade show initiatives.
Hospitality Manager
Go Rentals Co
03.2012 - 01.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Researched emerging hospitality industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Business Owner
The Hammett Group, Inc
09.2005 - 01.2011
- Provided bespoke concierge , event, and travel management services globally.
- Developed private membership programs and worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Created and implemented several virtual concierge programs working with Corcoran Group, Toll Brothers, Chetrit Group real estate developers.
Lead Concierge
Wynn Las Vegas
01.2005 - 07.2005
- Recruited to open 2.7 billion dollar resort.
- Assisted and trained staff of 62 concierges and call center.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Managed day to day operations and concierge crm platform.
Lead Concierge
The Mansion At MGM
12.2003 - 07.2004
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with vip mansion mgm casino executives, guests, and some VIP or celebrity, with high degree of respect for privacy.
- Maintained concierge crm to provide visitors with access to relevant local information.
- Arranged for private vip transportation to and from airport, and events for exclusive guests.
Managing Director
Preferred Circle
06.2002 - 11.2003
- Created and managed first in house concierge program for Gotham Properties in New York city. Servicing 5 luxury buildings in mid town manhattan to over 3k tenants.
- Liaised between builders, developers, and tenants to provide positive experiences for both parties.
- Produced monthly tenant appreciation events, serving as tenant acquisition and retention marketing tool.
Concierge Manager
Goldman Sachs & Co
05.2000 - 05.2002
- Managed launch of first corporate concierge program available to 15,000 employees worldwide.
- Effectively supervised staff of 22 concierge and call center agents personnel by implementing company policies, protocols, work rules and disciplinary action.
- Delivered training for team development, change management and materials, process and technical controls.
- Negotiated and managed all vendor relations.
Assistant Front Office Manager
Four Seasons New York
07.1993 - 05.2000
- Managed day to day front office operations including front desk, concierge, bellman and doorman.
- Served as floating manager-on-duty, MOD, to cover hotel emergencies.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Trained new-hires on sop and Four Seasons procedures to better service hotel guests.
Assistant Front Office Manager
Beverly Hills Hotel
05.1999 - 08.1999
- Managed day to day operations of front desk.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Agent
Irvine Marriott
06.1991 - 06.1993
- Took reservations over phone, in person and via computer for guests at a 485 room airport property and provided hotel confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate of Arts - Business Management
Irvine Valley College
Irvine, CASkills
- Attention to Detail
- Client Engagement
- Client Relationship Management
- CRM Platforms
- Executive Travel
- Effective Customer Communication
- Hospitality Management
- Networking Events
- Social Media Management Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Creative Director
Hammett Ventures
12.2018 - Current
Experience Manager
Jet Set Vegas
08.2016 - Current
Lead Concierge
Irvine Company
12.2015 - 07.2016
Hospitality Manager
Cabeau Travel
02.2014 - 12.2015
Hospitality Manager
Go Rentals Co
03.2012 - 01.2014
Business Owner
The Hammett Group, Inc
09.2005 - 01.2011
Lead Concierge
Wynn Las Vegas
01.2005 - 07.2005
Lead Concierge
The Mansion At MGM
12.2003 - 07.2004
Managing Director
Preferred Circle
06.2002 - 11.2003
Concierge Manager
Goldman Sachs & Co
05.2000 - 05.2002
Assistant Front Office Manager
Beverly Hills Hotel
05.1999 - 08.1999
Assistant Front Office Manager
Four Seasons New York
07.1993 - 05.2000
Front Desk Agent
Irvine Marriott
06.1991 - 06.1993
Associate of Arts - Business Management
Irvine Valley College
Volunteer musical therapist for A Walk on Water
A Walk on Water provides surf therapy for children with special needs. I am a volunteer musical therapist playing drums alongside kids and families dealing with autism and down syndrome. I also have assisted in fund raising and silent auctions to help raise funds for the charity.
Similar Profiles
Penny HammettPenny Hammett
Property Manager at Hammett Properties LLCProperty Manager at Hammett Properties LLC
Madison DeCeroMadison DeCero
Executive Assistant Manager at Victoria HammettExecutive Assistant Manager at Victoria Hammett
Alyssa SuggsAlyssa Suggs
Real Estate Paralegal at Cobb Hammett Law FirmReal Estate Paralegal at Cobb Hammett Law Firm
Regina SmithRegina Smith
Social Media Consultant at IndependantSocial Media Consultant at Independant
Amy ArmbrustAmy Armbrust
RN at CHOC Childrens HospitalRN at CHOC Childrens Hospital