Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hancock

Phoenix,AZ

Summary

Dynamic leader with a proven track record at Wired South LLC, adept in operations management and client relationship management. Excelled in enhancing customer satisfaction and streamlining processes for efficiency. Demonstrated expertise in business planning and fostering strong team environments, significantly contributing to company success. Skilled in both strategic oversight and cultivating lasting relationships.


Overview

19
19
years of professional experience

Work History

Remote Assistant

Amazon Prep & Ship LLC
03.2025 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Delivery Driver

GrubHub
01.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Transportation Services

Lyft
01.2024 - 12.2024
  • Coordinated with over vendors and event contributors, caterers and transportation services.
  • Achieved high levels of customer satisfaction through timely deliveries and prompt resolution of any issues or concerns related to transportation services.
  • Coordinated transportation services for residents to attend appointments, outings, or important events.
  • Coordinated patient transportation services for appointments or procedures, minimizing delays and ensuring timely access to care.

Owner/Operator

Wired South LLC
02.2014 - 12.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Licensed Private Investigator

Inside Investigations LLC
01.2010 - 12.2013
  • Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
  • Conducted undercover operations skillfully, obtaining critical information without compromising personal safety or revealing identity.
  • Resolved complex cases involving corporate espionage by identifying key suspects and uncovering valuable intelligence.
  • Provided expert testimony in court proceedings, contributing to favorable legal outcomes for clients.

Low Voltage Technician

Advanced Tech Systems LLC
05.2006 - 12.2009
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
  • Demonstrated system use, maintenance and care to customers.

Education

Some College (No Degree) - Accounting And Finance

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Inventory management
  • Relationship management
  • Client relationship management
  • Recruiting and hiring
  • Accounting principles
  • Customer service
  • Schedule management
  • Time management

Timeline

Remote Assistant

Amazon Prep & Ship LLC
03.2025 - Current

Delivery Driver

GrubHub
01.2024 - 12.2024

Transportation Services

Lyft
01.2024 - 12.2024

Owner/Operator

Wired South LLC
02.2014 - 12.2023

Licensed Private Investigator

Inside Investigations LLC
01.2010 - 12.2013

Low Voltage Technician

Advanced Tech Systems LLC
05.2006 - 12.2009

Some College (No Degree) - Accounting And Finance

University of North Carolina At Greensboro

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