Senior Quality Systems Specialist with extensive experience in inspection, assembly, repair, and maintenance of military and commercial aircraft. Led teams in high-stakes environments, ensuring compliance with AS9100 standards and enhancing quality management systems. Committed to driving operational efficiency and customer satisfaction through proactive problem-solving and effective communication.
Overview
12
12
years of post-secondary education
23
23
years of professional experience
Work History
Senior Quality Systems Specialist Level 4
Boeing Defense, Space and Security
Ogden
09.2017 - Current
I audit and inspect to AS9100 standards ensuring a robust Quality Management System.
Oversaw program quality assurance processes ensuring compliance with standards while interfacing daily with customers, program management, and suppliers.
Managed non-conformance reports and corrective actions to address quality issues and enhance compliance.
Collaborated with engineering teams to improve product reliability.
Analyzed quality data to identify trends and issues.
Participated in risk management activities by identifying potential risks associated with changes to production processes or products.
Coordinated with cross-functional teams to ensure timely resolution of quality issues.
Monitored supplier performance against established criteria and implemented corrective measures.
Supported management in maintaining ISO certification through systematic audits and reviews.
Maintained records of all Quality System activities including audit results, corrective actions, and process improvements.
Investigated root cause of quality issues using problem solving techniques such as 5 Whys or 8D.
Recommended improvements to enhance operational efficiency.
Coordinated product shipping/receiving, quality procurement activities, planning review/approval, part build inspection, and conducted surveillance audits internally and on program suppliers.
Review Engineering Drawings and Program/Site Documents.
Facilitated training sessions for staff on quality procedures.
I also serve as a Quality Material Review Board approval authority.
Evaluated new products for compliance with design control requirements.
Quality Product Acceptance Specialist Level B
Boeing
Salt Lake City
05.2011 - 09.2017
Supported composite 787 vertical and horizontal stabilizer assembly lines, ensuring quality standards were met.
Reviewed product designs and specifications to ensure compliance with customer requirements.
Trained team members on product acceptance processes and best practices, enhancing team knowledge and compliance.
Prepared test plans for product acceptance tests and documented results.
Conducted quality assurance inspections of products prior to shipping.
Reviewed and analyzed procedures to enhance product acceptance processes. for accepting products and recommended improvements.
Performed functional testing on products to identify defects or inconsistencies.
Contributed to quality control of composite 787 vertical and horizontal stabilizer assemblies.
Detected production challenges and collaborated with supervisors to develop solutions. worked with supervisors to understand and remedy situations.
Composite Repair Mechanic
Boeing
Salt Lake City
01.2013 - 03.2015
Contributed to Horizontal Stabilizer assembly for over one year, ensuring adherence to quality standards.
Worked at Boeing Salt Lake City site on various projects.
Interpreted diagrams and schematics to execute precise repairs on composite structures.
Collaborated with team members to complete complex repair projects.
Partnered with team members to successfully complete complex repair projects within deadlines.
Boeing Salt Lake City site.
Manager/Supervisor
Boeing
Salt Lake City
05.2011 - 01.2013
Led Structural Maintenance Retrofit/Modification Repair Team to achieve timely project completion.
Earned recognition from management for delivering exceptional customer service that improved client satisfaction.
Developed innovative ideas and solutions that enhanced team performance and positively impacted project outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Contributed to operations at Boeing Salt Lake City site to support structural maintenance initiatives.
Team Lead
Boeing
Salt Lake City
01.2012 - 01.2013
Led cross-functional teams to enhance project execution and communication.
Coordinated resource allocation to ensure timely project completion and efficiency.
Developed training programs for team members to improve skills and knowledge.
Led mechanics on night shift to ensure successful installation of 747 fixed trailing edge spoiler beam.
Contributed to projects at Boeing's Salt Lake City facility.
Aircraft Structural Maintenance Craftsman
Hill AFB
Hill
09.2003 - 05.2011
Led repainting project for Hill AFB F-16 72 fleet, managed AGE equipment sustainment, and oversaw museum aircraft and special projects.
Performed inspections, maintenance and repairs on aircraft structural components, including landing gear, wing assemblies, fuselage frames and bulkheads.
Executed repairs on airframe components with specialized tools and techniques to restore aircraft integrity.
Inspected aircraft structural components for stress damage and initiated repairs.
Performed repairs on airframe components using specialized tools and techniques.
Performed corrosion control and applied protective coatings to aircraft structures.
Trained junior technicians on best practices for aircraft structural maintenance tasks.
Provided guidance and training to junior technicians on aircraft structural maintenance procedures.
Utilized blueprints and technical manuals to guide repair processes accurately.
Maintained inventory of tools and materials required for structural maintenance projects.
Mixed paint according to manufacturer's instructions for application onto the surface.
Utilized hand tools such as drills, saws, rivet guns and wrenches to install or repair parts.
Prepared detailed reports outlining any discrepancies found during the inspection process.
Fabricated, repaired, and installed aircraft structural assemblies.
Fabricated new components from raw material according to blueprints or specifications.
Repaired cracks, breaks or other damage to composite structures using appropriate techniques.
Assisted in troubleshooting complex problems related to aircraft structures.
Operated ground support equipment for aircraft maintenance and repair tasks.
Participated in aircraft recovery missions, assessing and repairing structural damages.
Implemented emergency structural repairs in field conditions.
Documented maintenance activities and repairs in compliance with regulatory guidelines.
Assessed and repaired structural damages during aircraft recovery missions to restore operational readiness.
Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
Updated maintenance logs to reflect completed tasks and repairs performed.
Education
High School Diploma - Industrial Arts
L'Anse High School
L'Anse, MI
08.1991 - 05.2003
Certificate of training -
Aircraft Structural Maintenance Specialist Course
Pensacola, FL
Diploma - Leadership And Development
United States Air Force Leadership School
Hill AFB, Utah
Skills
Quality Control Systems
Quality assurance
AS9100 standards
Regulatory Compliance Management
ISO standards
Government FAR clauses
Supplier quality management
Supplier evaluation
Quality auditing
Non-conformance Reporting
Non-conformance control
Non-conforming items
CAPA management
Corrective action
Root cause analysis
Defect resolution
Visual inspection
Surveillance
Auditing
Operational Metrics
Process Optimization
Lean manufacturing
Lean manufacturing methodologies
Business Process Improvement
Implementation Strategies
Data-driven systems
Project coordination
Team collaboration
Employee Development
Task prioritization
Effective multitasking
Communication skills
Risk management
Problem solving
Eight-step problem solving
Document Management
Validation Processes
Conformance monitoring
Quality assessment
Product Quality Assessment
Engineering Group
Repair
Aircraft composite assembly
787 Composite assembly
Sheet metal assembly
Corrosion Inspection
Aircraft exterior coating preparation
Aircraft interior coating preparation
Prevention methods
Quality work
Monitoring
Discrepancies
Preliminary review
Non-conformance disposition
Boeing CMES
AF F-16 program
Quality systems
QMS
Advanced Product Quality
Calibrated measurement tools
Operational Metrics
Surveillance
Effective multitasking
Employee Development
Document Management
Validation Processes
Advanced Product Quality
Job Skill Capabilities
Proficient understanding, implementing, and auditing of AS9100 standards, government FAR clauses, Boeing CMES, MESci, CATIA, ENOVIA, OWI, NCM, REDARS, PSDS, numerous other data driven business systems, BAC’s, STANDARD WORK INSTRUCTIONS, and installation plans for ICBM shop and field deployment.
Competent in working in LEAN manufacturing environment using 8-step problem solving and understanding of FPS.
Comprehensive aircraft composite and sheet metal assembly/repair on AF F-16 program, 787 Composite assembly.
Aircraft interior/exterior coating preparation and application to include Corrosion Inspection and Prevention methods.
Demonstrated ability to safely perform quality work, on time, under extreme conditions.
Verify routine product conformance to design requirements using visual inspection and calibrated measurement tools.
Provide objective evidence of results when performing auditing, surveillance and monitoring.
Identify and document discrepancies to segregate and control non-conforming items.
Perform preliminary review and disposition of non-conformance to Engineering Group.
Identify repetitive/significant non-conformances to initiate requests for corrective action.
Education And Experience
Proficient understanding, implementing, and auditing of AS9100 standards, government FAR clauses, Boeing CMES, MESci, CATIA, ENOVIA, OWI, NCM, REDARS, PSDS, numerous other data driven business systems, BAC’s, STANDARD WORK INSTRUCTIONS, and installation plans for ICBM shop and field deployment.
Competent in working in LEAN manufacturing environment using 8-step problem solving and understanding of FPS.
Comprehensive aircraft composite and sheet metal assembly/repair on AF F-16 program, 787 Composite assembly.
Aircraft interior/exterior coating preparation and application to include Corrosion Inspection and Prevention methods.
Demonstrated ability to safely perform quality work, on time, under extreme conditions.
Verify routine product conformance to design requirements using visual inspection and calibrated measurement tools.
Provide objective evidence of results when performing auditing, surveillance and monitoring.
Identify and document discrepancies to segregate and control non-conforming items.
Perform preliminary review and disposition of non-conformance to Engineering Group.
Identify repetitive/significant non-conformances to initiate requests for corrective action.
Leadership Experience
Proficient understanding, implementing, and auditing of AS9100 standards, government FAR clauses, Boeing CMES, MESci, CATIA, ENOVIA, OWI, NCM, REDARS, PSDS, numerous other data driven business systems, BAC’s, STANDARD WORK INSTRUCTIONS, and installation plans for ICBM shop and field deployment.
Competent in working in LEAN manufacturing environment using 8-step problem solving and understanding of FPS.
Comprehensive aircraft composite and sheet metal assembly/repair on AF F-16 program, 787 Composite assembly.
Aircraft interior/exterior coating preparation and application to include Corrosion Inspection and Prevention methods.
Demonstrated ability to safely perform quality work, on time, under extreme conditions.
Verify routine product conformance to design requirements using visual inspection and calibrated measurement tools.
Provide objective evidence of results when performing auditing, surveillance and monitoring.
Identify and document discrepancies to segregate and control non-conforming items.
Perform preliminary review and disposition of non-conformance to Engineering Group.
Identify repetitive/significant non-conformances to initiate requests for corrective action.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC