Christopher Hanson
2613 84th St Ct S Apt D,WA
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
14
14
years of professional experience
Work History
Mail Carrier
USPS, United States Postal Service
Seattle, WA
05.2024 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Conducted regular check-ins with supervisors throughout the day.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Scanned labels on letters or parcels to confirm receipt.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Patient Access Representative
MultiCare Auburn Medical Center
Auburn, WA
02.2023 - 12.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Cook
Providence St Peter
Olympia, WA
11.2021 - 02.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Cook
Revel Lacey
Lacey, WA
05.2019 - 10.2020
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
Claims Service Representative
GEICO, Government Employees Insurance
Renton, WA
10.2017 - 04.2019
- Received and processed customer claims for insurance coverage.
- Verified customer eligibility and documentation accuracy.
- Researched policy provisions to determine appropriate coverage.
- Assessed claim validity and investigated discrepancies.
- Drafted correspondence to customers regarding claim status, decisions, and payments.
- Provided timely response to inquiries from customers, brokers, and internal staff.
- Maintained accurate records of all claims activities in the database system.
- Monitored progress of outstanding claims to ensure timely resolution.
- Educated customers on their coverage options and limitations.
- Identified potential fraud cases by analyzing patterns of suspicious activity.
- Performed administrative tasks such as filing paperwork, scanning documents.
- Participated in training sessions to stay up-to-date with industry standards.
- Adhered to all applicable laws, regulations, and company policies.
- Reported issues or problems encountered during the course of work.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Initial Loss Reporting Associate
State Farm
Tacoma, WA
05.2016 - 10.2017
- Performed initial loss reporting and data entry of claims into the system.
- Communicated with clients via telephone, email or fax to obtain additional information regarding losses.
- Assisted with special projects as needed related to initial loss reporting activities.
- Provided assistance in resolving customer inquiries regarding claim status or other related issues.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service Representative
Xerox
Lacey, WA
01.2015 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Kmart
Albany, OR
10.2013 - 09.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Shift Manager
Burger King
Nampa, ID
03.2011 - 06.2012
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Culinary Arts
Centennial Job Corps
Nampa, ID03-2011
Skills
- Sorting mail
- Package handling
- Scan parcels
- Technology use
- Parcel delivery
- Adaptability
- Deliver mail
- Account updating
- Complaint resolution
- Grammar
- Tactful and diplomatic
- Call center experience
- Exceptional communication
- Accident review
- Documentation research
- Coverage assessments
- Insurance terminology
- Documentation skills
- Claims Investigation
- Reliability
- Teamwork skills
- Patient check-in
- Patient identity verification
- Registration management
- Multitasking
- Customer Relationship Management
- Patient Rights
- Time management abilities
- Professionalism
References
- Jo Cruz, USPS (206) 678-5207 Nonetcruz1958@gmail.com
- Bear Russell, USPS (225) 284-4567 pacificliving@proton.me
- Z (Xiomara), Multicare (253) 888-6296 girlypr@gmail.com
Timeline
Mail Carrier
USPS, United States Postal Service
05.2024 - Current
Patient Access Representative
MultiCare Auburn Medical Center
02.2023 - 12.2023
Cook
Providence St Peter
11.2021 - 02.2023
Cook
Revel Lacey
05.2019 - 10.2020
Claims Service Representative
GEICO, Government Employees Insurance
10.2017 - 04.2019
Initial Loss Reporting Associate
State Farm
05.2016 - 10.2017
Customer Service Representative
Xerox
01.2015 - 05.2016
Cashier
Kmart
10.2013 - 09.2014
Shift Manager
Burger King
03.2011 - 06.2012
Culinary Arts
Centennial Job Corps
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