Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Harding

Clute,TX

Summary

Proven leader and effective communicator, I significantly raised customer satisfaction by implementing strategic merchandise displays and fostering team collaboration. Skilled in merchandise organization and customer service, my efforts contributed to a welcoming store environment and efficient operations, showcasing a commitment to excellence and a keen ability to adapt and thrive in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Grocery Clerk

Kroger
12.2023 - Current
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Used POS system to enter orders, process payments and issue receipts.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Operated cash register to accurately process and record customer payments.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Improved customer satisfaction with prompt and accurate checkout service.
  • Maintained clean and inviting store environment, contributing to enhanced customer experience.
  • Promoted weekly specials to customers, boosting sales of targeted products.
  • Managed return process for unsatisfied customers, ensuring positive resolution.
  • Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
  • Trained new employees in store procedures and customer service standards, maintaining high service levels.
  • Increased efficiency in stock management by organizing products according to popularity and seasonality.
  • Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
  • Handled customer complaints with empathy and efficiency, restoring customer confidence.
  • Conducted daily cleaning tasks to maintain hygienic shopping environment.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Conducted inventory checks to prevent stock shortages, ensuring product availability.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
  • Enhanced store security by monitoring for shoplifting and implementing preventative measures.
  • Implemented energy-saving measures in store, reducing operational costs.
  • Provided product recommendations and advice, increasing sales of promoted items.
  • Streamlined checkout process, reducing wait times and improving customer feedback.
  • Assisted customers in locating products, enhancing shopping experience.
  • Assisted in setting up displays for seasonal promotions, attracting customer interest.
  • Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
  • Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Assistant Store Manager

Spencer’s Gifts
03.2018 - 08.2023
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Created and maintained safe and secure work environments for employees.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

WIOA
Greeley, CO
2017

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Punctual and reliable
  • Product stocking
  • Customer service-focused
  • Workplace safety
  • Stock rotation
  • Cleaning and sanitation
  • Flexible schedule
  • Heavy lifting
  • Written and oral communication
  • Training and mentoring
  • Merchandise stocking
  • Store maintenance
  • Team contribution
  • Cashier experience
  • Order fulfillment
  • Loading and unloading procedures
  • Maintaining displays
  • Rotating products
  • Merchandise organization
  • Pallet jack operation
  • Product knowledge
  • Fixing displays
  • Coordinating schedules
  • Merchandising
  • Opening and closing procedures
  • Inspecting merchandise
  • Cardboard recycling
  • Presentation skills
  • Price tagging
  • Retail sales
  • Loss prevention
  • Willingness to learn
  • Stocking shelves

Timeline

Grocery Clerk

Kroger
12.2023 - Current

Assistant Store Manager

Spencer’s Gifts
03.2018 - 08.2023

High School Diploma -

WIOA

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Christopher Harding