CHRISTOPHER HARRIS
Lansing,MI
Summary
Motivated Professional with a proven track record of providing optimal customer service and a drive for serving as a dedicated support specialist. Fast-paced, quick learner, and committed to becoming a valuable team member. Friendly, outgoing, and enthusiastic about working toward the team's mission also im excited to learn.
Overview
14
14
years of professional experience
Work History
Credit Account Manager
Aarons Furniture Store
Lansing, MI
12.2023 - 10.2024
- Reviewed credit applications and managed customer accounts to ensure timely payments.
- Developed strategies for improving the efficiency of collections processes.
- Negotiated payment plans with delinquent customers.
- Monitored customer account information for changes in creditworthiness.
- Provided guidance on underwriting policies and procedures to staff members.
- Resolved disputes between customers and creditors concerning billing errors or discrepancies.
- Maintained detailed records of customer accounts, including payment histories and contact information.
- Collaborated with internal departments to resolve any issues related to customer accounts.
- Performed regular reviews of customer accounts to identify areas of improvement.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Driver Specialist
Veterans Employment
Saint Clair Shores, United States
06.2023 - 12.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Assisted with loading and unloading freight when necessary.
Credit Manager
Rent-A-Center
Ferndale, United States
09.2021 - 06.2023
- Developed and implemented an effective conflict resolution process that improved team morale and reduced company turnover
- Negotiated and managed contracts with customers ensuring favorable terms and cost reductions
- Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner
- Developed and maintained accurate records of customer accounts and transactions
- Maintained an organized filing system for financial documents
- Conducted on-the-job training sessions that improved employee performance
- Provided excellent customer service by anticipating customer needs and responding quickly
- Maintained a clean and organized vehicle, ensuring that deliveries were kept safe and secure during transport
- Adhered to traffic laws and company policies at all times
- Provided feedback to management on delivery issues such as traffic and road closures
- Optimized delivery routes through effective planning, resulting in decrease in fuel costs
- Maintained a professional attitude and demeanor when interacting with customers
- Maintained accurate records of all deliveries and customer interactions
- Provided helpful customer service by answering questions and offering additional services
- Utilized GPS to accurately locate delivery addresses
- Maintained company tools to ensure reduced delivery times
Self-employed, small-time gigs
Detroit, United States
02.2011 - 06.2023
- Any dates not listed please just know and note that I either did small time gigs with friends and family or I was self employed
Security Officer/ Site Supervisor
Job1usa
Toledo, United States
04.2020 - 01.2022
- Monitored security cameras and responded to alarms and other security-related issues
- Monitored and evaluated employee performance, providing feedback and coaching to ensure job expectations were met
- Collaborated with other departments to identify and resolve problems, resulting in improved inter-departmental communication
- Analyzed and reported on key performance metrics, identifying areas for improvement and providing recommendations to management
- RAN a Risk Management Plan that outlined procedures for preventing, assessing, and mitigating security risks
- Led a team of security professionals to investigate and respond to security incidents in a timely manner
- Greeted customers in a friendly and professional manner
- Created reports and documents as requested by the office manager
- Learned and followed all company policies and procedures, resulting in fewer mistakes and improved customer service
Security Officer
Safeguard Security
Toledo, United States
05.2021 - 12.2021
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
- Controlled access to the facility through verification of employee and visitor identification
- Enforced safety policies and rules to ensure the protection of property and personnel
- Implemented security protocols and procedures to protect personnel and assets
Fuel Attendant
Kroger
Oregon, United States
10.2019 - 07.2020
- Replenished supplies and restocked items to maintain a clean and organized work area
- Cross-trained in multiple areas of the store, providing flexibility and allowing for better customer service
- Balanced cash registers at the end of each shift, ensuring accuracy and reducing discrepancies
- Maintained a thorough knowledge of menu items, recipes, ingredients, and preparation methods
Security Officer
Eagle Security
Detroit, United States
06.2016 - 02.2017
- Managed a team of officers to patrol a designated area, ensuring public safety and order
- Greeted customers in a friendly and professional manner
- Learned and followed all company policies and procedures, resulting in fewer mistakes and improved customer service
Security Officer/ Site Supervisor
Safeway Security
Detroit, United States
05.2014 - 10.2015
- Provided customer service to guests and visitors to the facility
- Monitored and responded to security-related incidents in the facility
- Controlled access to the facility through verification of employee and visitor identification
- Conducted searches of personnel, packages, and vehicles to ensure safety compliance
- Ensured a safe and secure environment for customers and employees
Education
G.E.D -
Hazel Park Adult Education
Ferndale, MI07.2009
Skills
- Creativity
- Ability to Multitask
- Critical thinking
- Problem solving
- Communication Skills
- Fast Learner
- Decision Making
- Customer Service
- Ability to Work Under Pressure
- Adaptability
- Leadership
- Computer Skills
- Teamwork Skills
- Effective Time Management
- Portfolio Management
- Payment monitoring
- Time Management
- Negotiation
- Collections Management
- Team building
- Critical Thinking
References
- Amanda Harris
- Robyn Clark
- Marc Peterson
- Ryan Gaston
Languages
ASL
Timeline
Credit Account Manager
Aarons Furniture Store
12.2023 - 10.2024
Driver Specialist
Veterans Employment
06.2023 - 12.2023
Credit Manager
Rent-A-Center
09.2021 - 06.2023
Security Officer
Safeguard Security
05.2021 - 12.2021
Security Officer/ Site Supervisor
Job1usa
04.2020 - 01.2022
Fuel Attendant
Kroger
10.2019 - 07.2020
Security Officer
Eagle Security
06.2016 - 02.2017
Security Officer/ Site Supervisor
Safeway Security
05.2014 - 10.2015
Self-employed, small-time gigs
02.2011 - 06.2023
G.E.D -
Hazel Park Adult Education
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