CHRISTOPHER HARRIS
Houston
Summary
Multi-tasker who has a competitive spirit, and self-motivator with eight plus years of experience in customer service and customer engagement. Have expertise across a genre of industries including security, energy, hospitality and retail.
Overview
15
15
years of professional experience
Work History
Teacher
St. Francis Episcopal School
09.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with assistant coaches to design and implement practice drills focused on improving individual and team performance.
- Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.
- Led the team to multiple playoff appearances through effective coaching strategies and strong leadership skills.
- Increased player strength, agility, and game skills through successful practices.
Security Supervisor
United Protective Services
07.2021 - 01.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Evaluated security systems and procedures to identify areas for improvement.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised team of 3-7 security personnel during shift.
Food and Beverage Supervisor
Hyatt Regency Houston
01.2014 - 01.2020
- Delivering excellent customer service
- Setting tables and taking customer orders
- Take drink orders and deliver to clients
- Operate and maintains register and collects payment from customer
- Manage the bar and oversee bar inventory
- Assuring that the customer has a five-star experience
- Greeting guest and making sure that they are seated and drinks are filled
- Answer phones and take reservations
- Interacts verbally with all guests and creating a friendly ad upbeat attitude
- Relays order to service bar and kitchen via the point-of-sale
- Observe guests and responds to any additional request
- Maintain bank and responsible for exchange of money
- Sale to client featured menu items and specials
Account Manager
REDten NYC
01.2012 - 01.2014
- Build on existing relationships with clients such as Verizon, Wal
- Mart, Con Edison, K-Mart, and AT&T while developing new relationships with customers across the five boroughs
- Increase client visibility to increase business accounts in given territory
- Develop and meet weekly sales goals
- Communicate and coordinate business development efforts for agency clients with the rest of the team while taking direction from supervisor
- Work closely with team to identify new and necessary products
- Provide face-to face presentations to potential customers
- Generate leads in prospective sales territory
- Work with internal database applications
- Track accurate sales numbers
- Identify and acquire new strategic client accounts in the New York market
Sales Associate
Glenwood Management
05.2011 - 06.2012
- Received monitored, and delivered incoming packages to residence in an apartment building
- Maintained external security throughout tower building
- Ensured resident security and engaged in emergency response
- Checked guests ID to allow admittance into the building
- Monitored video surveillance and performed building patrol
TJ Maxx
05.2010 - 06.2011
- Involved in promotions and sales of products
- Price negotiation with vendors and checking availability
- Booking stock, inventory control, making special orders refund and return of damaged goods
- Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment
Education
Forensic Science -
John Jay College of Criminal Justice
New York, NY01.2008
Early Childhood Education -
St. Francis College
Brooklyn, NY01.2009
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Advanced PowerPoint Skills
- Task Organization
- Strategic Decision Making
- Collaborative Relationship Management
- Dispute Resolution
- Interdepartmental Collaboration
Timeline
Teacher
St. Francis Episcopal School
09.2023 - Current
Security Supervisor
United Protective Services
07.2021 - 01.2024
Food and Beverage Supervisor
Hyatt Regency Houston
01.2014 - 01.2020
Account Manager
REDten NYC
01.2012 - 01.2014
Sales Associate
Glenwood Management
05.2011 - 06.2012
TJ Maxx
05.2010 - 06.2011
Early Childhood Education -
St. Francis College
Forensic Science -
John Jay College of Criminal Justice
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