Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Christopher Harshbarger

Fountain,CO

Summary

Results-driven IT professional with notable success in vulnerability management, analysis and implementation of security initiatives.

Overview

6
6
years of professional experience
7
7
Certificate

Work History

Tech Support III/Endpoint Security

Colorado Springs Utilities
Colorado Springs, CO
06.2021 - Current
  • Performed risk and vulnerability assessments in Qualys and provided results and recommendations to management.
  • Delivered endpoint system upgrade on time, under budget and with minimal service interruption.
  • Planned and oversaw configuration changes for security infrastructure platforms.
  • Led teams of up to four in developing and implementing security systems, resulting in 30,000 fewer vulnerabilities to our endpoints
  • Working security tasks, evaluating CVE's, Microsoft KB's and related articles to patch our system to maintain a security standard.
  • Uploaded new software, rolled out updates and applied patches to our systems via SCCM and Qualys, upon release of newer versions.
  • Creation and management of our ADR Rules in SCCM
  • Patched software and installed new versions via application packages in SCCM to eliminate security problems and performance issues.

Tech Support II

Colorado Springs Utilities
Colorado Springs, CO
02.2019 - 06.2021
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Worked Break-Fix Incidents in a timely manner to assist users with various issues to reduce business impacts
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Created knowledgebase documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Conducted security audits to NERC Machines
  • Worked with several vendors to bring new products to Colorado Springs Utilities to enhance work productivity.

Technical Support Specialist

Parkview Medical Center
400 W 16th St Pueblo, CO
04.2018 - 02.2019
  • Provide remote and in-person support to over 3,500 end users troubleshooting, diagnosing, resolving, documenting hardware software and network issues.
  • Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with engineers to ensure any problems are resolved in timely manner.
  • Resolved employees accounts problems in Active Directory.
  • Built new PC's, while deploying new images to them and putting them in correct organizational units in Active Directory.
  • Configured new iPhones for employees and managing iPhones on Vmware Airwatch; deploying apps and profiles as needed.
  • Set up and maintained audio and visual equipment in multiple conference rooms.
  • Worked with several third party vendors during and after business hours to help resolve issues in a timely manner to minimize downtime.

Field Service Technician /Network Team Lead

Gobins Inc.
615 N Santa Fe Ave Pueblo Co, 81003
01.2017 - 04.2018
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of network diagnostic tools.
  • Troubleshooting customer networks, servers, and workstations.
  • Troubleshooting in Windows, Apple, and Linux environments.

Education

Associate of Applied Science - Network Security

Pueblo Community College
900 W Orman Ave, Pueblo CO 81004

Certificates -

Pueblo Community College
Pueblo, CO

Skills

  • Qualys Cloud Platform
  • Microsoft SCCM
  • Microsoft Endpoint Protection
  • Powershell Scripting
  • Microsoft 365 Defender Administration
  • Mcafee EPO Administration
  • Operating System patching and upgrades
  • Group Policy Administrator
  • Application Patching and Packaging
  • Security Audits/Reports on various Endpoint Devices
  • Microsoft Intune/Co-Managment
  • Microsoft Office 365 Suite
  • VMware Workspace One (Airwatch)
  • Administration of Microsoft Windows 7,8,10
  • Linux/Unix Operating Systems
  • Server Configuration and Administration

Certification

  • Comptia Security+ (In Progress)
  • Comptia Network+
  • Comptia A+
  • Qualys Patch Management
  • Qualys Vulnerability Management Detection & Response
  • ITIL V4 Foundation
  • Konica Minolta Certified Associate
  • Canon Certified Technician

Timeline

Tech Support III/Endpoint Security

Colorado Springs Utilities
06.2021 - Current

Tech Support II

Colorado Springs Utilities
02.2019 - 06.2021

Technical Support Specialist

Parkview Medical Center
04.2018 - 02.2019

Field Service Technician /Network Team Lead

Gobins Inc.
01.2017 - 04.2018

Associate of Applied Science - Network Security

Pueblo Community College

Certificates -

Pueblo Community College

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