CHRISTOPHER HARTLEY
Amazon Flex / Roadie / UPS
Baltimore,MD
24
years of professional experience
Dynamic business professional with a robust background in sales leadership, financial services, and business development, complemented by a strong focus on customer relationship management. Proven track record of consistently surpassing revenue targets, cultivating high-performing teams, and training over 300 employees, resulting in more than $1 million in sales revenue. Proficient in credit analysis, debt negotiation, budgeting, and strategic sales development, with a commitment to fostering client relations. Ready to leverage extensive expertise in sales, finance, and business operations to drive organizational growth and ensure long-term success.
Work History
Delivery & Customer Service Contractor
8 Years 1 Month- Fulfilled customer orders accurately, coordinated with store and restaurant staff to ensure timely delivery, planned efficient routes, and tracked contractor expenses using Excel.
- Coordinated pickup and delivery workflows through mobile app, maintaining accurate order handoff and customer communication.
- Navigated optimized routes to complete deliveries efficiently while adapting quickly to changing instructions and traffic conditions.
- Resolved delivery issues promptly by communicating with support teams, customers, and store staff.
Owner / Operator
1 Year 11 Months- Reviewed client credit profiles, including FICO, Vantage, and insurance scores, to deliver tailored recommendations that addressed individual client needs.
- Developed credit-restoration plans through account research and client consultations; explained account status and credit history.
- Negotiated with creditors on clients' behalf and advised clients on debt-reduction strategies and account-building options.
- Prepared financial projections and quarterly budget analyses using Microsoft Excel and PowerPoint to support informed decision-making for clients.
Collections Specialist
1 Year 6 Months- Contacted customers by phone and email to negotiate payment options and resolve past-due accounts, enhancing customer satisfaction.
- Researched customer inquiries and negotiated repayment solutions, ensuring professional service and fostering positive customer relationships.
- Resolved delinquent account balances through structured outreach, negotiation, and payment arrangement follow-up.
- Reviewed account histories to identify billing discrepancies, disputes, and recovery opportunities.
- Coordinated chargeback and claim documentation to support accurate dispute resolution.
Payment Assistant Coach
5 Years 3 Months- Reviewed client debt and budgets to identify repayment-support options, enabling clients to better manage expenses.
- Educated clients on budgeting and expense reduction while processing payments to ensure accounts remained current.
- Qualified at least 35–40 clients monthly, maintained an 80% closing ratio, and pursued more than 200 leads monthly.
- Ranked in the top 80th percentile for sales among 40 department employees.
Unit Manager, Sales Team
4 Years- Led a sales team that exceeded 100% of sales goals and ranked #1 globally for 14 consecutive months, generating over $1 million in revenue.
- Coached team members on performance reviews, incentives, training, and sales strategy, enhancing individual and team results.
- Facilitated team meetings to communicate policies, procedures, sales initiatives, and drive performance improvement.
Subject Matter Expert (High Sales)
6 Months- Trained and monitored 300+ employees in four months on credit and retail products, leading to 90% increase in overall sales.
- Developed sales-training modules and team-building seminars, advising leaders on effective sales strategies and performance improvements.
- Advised teams on card servicing procedures, ensuring consistent application of policy and compliance requirements.
- Resolved complex customer disputes by analyzing account activity, transaction records, and chargeback documentation.
- Reviewed escalated cases for accuracy, identifying process gaps and recommending corrective actions.
Senior High Sales Representative
11 Months- Achieved sales averaging 185% of goal by leveraging product knowledge, managing accounts, and utilizing consultative selling.
- Facilitated sales and service operations during manager absences while pinpointing account-retention opportunities.
- Promoted HSBC card products to prospective customers, matching solutions to spending needs and eligibility.
- Managed customer applications, collected required documents, and coordinated submission through banking systems.
- Explained card features, fees, and benefits clearly, supporting informed purchase decisions.
Sales Supervisor
2 Years 1 Month- Supervised and developed teams of 15–20 sales representatives, enhancing performance in business-client campaigns.
- Led sales meetings and training, negotiated with business clients, and aligned team activities with revenue goals to drive sales success.
- Supervised telesales agents, ensuring adherence to sales scripts and call handling standards.
- Coached representatives on objection handling, upselling, and customer engagement techniques.
- Monitored call performance and provided corrective feedback to improve sales consistency.
Delivery & Logistics Contractor
7 Years 1 Month- Managed delivery routes, scanned and tracked packages, prioritized stops, and resolved delivery issues through professional customer communication.
- Loaded and secured packages for efficient route completion and safe transport.
- Navigated optimized delivery routes using GPS and dispatch instructions.
- Scanned parcels and confirmed proof of delivery with handheld devices.
Education
- Business Administration
Skills
Financial Planningent
Customer Retention
Sales coaching
Team Development
Business Development
Consultative selling
Debt Management
Sales coaching
Financial Projections
Microsoft Excel & PowerPoint
Financial Projections
ADDITIONAL INFORMATION
Authorized to work in the United States for any employer Willing to relocate
Timeline
Delivery & Logistics Contractor
Amazon Flex / Roadie / UPS
09.2019 - CurrentRead More
Delivery & Customer Service Contractor
DoorDash / Instacart
09.2018 - CurrentRead More
Owner / Operator
CCH Credit & Financial Services, LLC
11.2016 - 10.2018Read More
Collections Specialist
eBay / PayPal
01.2015 - 07.2016Read More
Payment Assistant Coach
Care One Services, Inc.
08.2009 - 11.2014Read More
Subject Matter Expert (High Sales)
HSBC, Card & Retail Service
03.2006 - 09.2006Read More
Senior High Sales Representative
HSBC, Card & Retail Service
04.2005 - 03.2006Read More
Unit Manager, Sales Team
HSBC, Card & Retail Service
12.2004 - 12.2008Read More
Sales Supervisor
Novo One Teleservices
10.2002 - 11.2004Read More
Portmore College
from Business Administration
Read More