Christopher Harwick
New Bern,North Carolina
Summary
Military Veteran with over 20+ years of vast professional experience as an Operations Manager, Team Leader, Trainer, and vehicle maintenance oversight. Highly knowledgeable in GPS/GIS software, interpreting and compiling geographic data, and utilizing photographic equipment and technology. Writing detailed reports to send to lower and higher headquarters for review and processing action items. Proficient and effective trainer and communicator. Experienced in working with and educating the public on military programs and conducting group exercises. Detailed-oriented, accurate, and observant. Works well under pressure. Outstanding interpersonal and communication skills. Team player and leader who easily established rapport and trust.
Overview
22
22
years of professional experience
Work History
Command Sergeant Manager
PA Army National Guard
05.2022 - 09.2024
- Enhanced unit cohesion by implementing team-building exercises and open communication channels.
- Supervised maintenance activities on equipment and facilities to ensure readiness status at all times.
- Led disciplinary proceedings when necessary to uphold standards of conduct within the unit.
- Managed resources effectively, ensuring optimal usage of manpower, equipment, and budget allocations.
- Implemented strict accountability measures to maintain accurate records of personnel actions and equipment inventories.
- Conducted risk assessments to identify potential hazards and implement appropriate safety measures during training exercises and deployments.
- Oversaw logistics operations, coordinating transportation and supply chain management for smooth mission execution.
- Streamlined operational processes for improved efficiency and productivity within the command.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Team Leader
Peach Bottom Atomic Power Station
12.2007 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Sergeant Manager
PA Army National Guard
07.2021 - 05.2022
- Improved customer satisfaction ratings by addressing concerns promptly and implementing innovative solutions that exceeded expectations.
- Managed multiple projects simultaneously while meeting strict deadlines and quality standards.
- Promoted a culture of continuous improvement, fostering an environment where employees were encouraged to seek innovative solutions to operational challenges.
- Optimized resource utilization across all functional units of the business while maintaining high-quality output levels.
- Oversaw daily operations at the facility, including employee scheduling, maintenance coordination, and safety compliance management.
- Leveraged data-driven analytics tools in making informed decisions regarding staffing requirements and process improvements.
- Maintained open lines of communication between departments to facilitate seamless workflow transitions throughout the organization''s various functions.
- Increased staff retention rates through effective communication and conflict resolution strategies.
- Developed comprehensive training programs for new hires, ensuring smooth onboarding and integration into the team.
- Led strategic planning initiatives to align organizational goals with industry trends and market demands.
- Facilitated cross-functional collaboration, fostering a positive work environment and promoting teamwork.
- Handled administrative requirements, maintained records and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Conducted and oversaw interrogations, briefings and debriefings.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
First Sergeant
PA Army National Guard
07.2007 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations Manager
Special Operations
01.2019 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Team Leader
U.S. Army
08.2002 - 05.2007
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Developed and executed training programs that significantly improved team skills and morale.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Education
Bachelor’s Degree - History with concentration in American History
Southern New Hampshire University
Manchester, NH09.2023
High School Diploma -
North Penn Senior High School
Lansdale, PA06.2002
Skills
- Operations Management
- Organizational Leadership
- Personnel Management
- Reports Management
- Developing & Building Teams
- Problem-Solver
- Training & Development
- Inventory Management
- Resource Management
Operational planning
Logistics Management
Remote Support
Emergency Management
Access Control
Policy Enforcement
Teamwork and Collaboration
Time Management
Multitasking
Organizational Skills
Vehicle Inspection
Repair skills
Written Communication
Equipment Maintenance
Technical expertise
Conduct Standards
Operations Monitoring
Equipment Preventive Maintenance
Maintenance Supervision
Supplies Transportation
Maintenance Assistance Modules
- Incident Response
- Video Surveillance
Professionalemploymenthistory
- 12/01/07, 06/30/24, Team Leader, Nuclear power plant Response, Peach Bottom, PA
- 05/01/22, 10/31/24, Command Sergeant Manager, PA Army National Guard, New Castle, PA
- 07/01/21, 05/31/22, Operations Sergeant Manager, PA Army National Guard, Harrisburg, PA
- 07/01/07, 07/31/21, First Sergeant, PA Army National Guard, Carlisle, PA
- 01/01/19, 02/29/20, Operations Manager, Special Operations, Afghanistan
- 08/01/02, 05/31/07, Team Leader, U.S. Army, Baumholder, Germany
Professionalandpersonalvalueoffered
- Operations Management
- Organizational Leadership
- Personnel Management
- Reports Management
- Developing & Building Teams
- Problem-Solver
- Training & Development
- Inventory Management
- Resource Management
Affiliations
- Veterans of Foreign Wars Life Memeber
Timeline
Command Sergeant Manager
PA Army National Guard
05.2022 - 09.2024
Operations Sergeant Manager
PA Army National Guard
07.2021 - 05.2022
Operations Manager
Special Operations
01.2019 - 02.2020
Team Leader
Peach Bottom Atomic Power Station
12.2007 - 06.2024
First Sergeant
PA Army National Guard
07.2007 - 07.2021
Team Leader
U.S. Army
08.2002 - 05.2007
Bachelor’s Degree - History with concentration in American History
Southern New Hampshire University
High School Diploma -
North Penn Senior High School
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