Christopher Haywood
Jacksonville,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Campground Manager
Guest Services
Homestead, FL
10.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Implemented effective communication protocols among staff members in order to ensure smooth operation of day-to-day activities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved conflicts between employees or guests in an efficient manner while upholding company policies.
- Assisted with training camp staff on program and procedures.
- Responded promptly to customer inquiries regarding camping reservations and fees.
- Managed daily operations including check-in, check-out, scheduling, maintenance, customer service and staff supervision.
- Facilitated communication between upper management, employees and guests at the campground.
Owner
Surfside Security Solutions
Jacksonville, FL
01.2017 - 08.2022
- Developed and implemented training procedures for newly hired personnel.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Completed investigations of security incidents and wrote reports for permanent record.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Service Technician Manager
The Exterior Group
Jacksonville Beach, FL
02.2009 - 08.2014
- Performed regular maintenance on windows including cleaning, lubricating and adjusting hardware components.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Assembled prefabricated windows according to manufacturer instructions.
- Completed investigations into complaints, incidents and accidents at work sites.
- Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Deli Clerk and Meat Cutter
Publix
Jacksonville, FL
05.2008 - 01.2009
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Complied with federal, state and local sanitation regulations and department procedures.
- Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
Marina Dock Hand
Beach Marine
Jacksonville Beach, FL
09.2006 - 05.2008
- Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
- Collected cash payments from customers or charged purchases to credit cards.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
Education
High School Diploma -
Ducan U. Fletcher
Jacksonville Beach05-2008
Some College (No Degree) - Business Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Staff Training
- Team Communication
- Personnel Supervision
- Facilities Management
Certification
- Security Class D and G State of Florida
- Nitrox Diver
- Scuba Diver
- Detention Officer Certification
- First Aid and CPR
Timeline
Campground Manager
Guest Services
10.2023 - Current
Owner
Surfside Security Solutions
01.2017 - 08.2022
Service Technician Manager
The Exterior Group
02.2009 - 08.2014
Deli Clerk and Meat Cutter
Publix
05.2008 - 01.2009
Marina Dock Hand
Beach Marine
09.2006 - 05.2008
High School Diploma -
Ducan U. Fletcher
Some College (No Degree) - Business Management
Florida State College At Jacksonville
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