Christopher Hebert
Plaquemine,La.
Overview
30
30
years of professional experience
Work History
Director of Operations
Security Plan a Citizens Inc. Co.
10.2021 - Current
- Created training material via on-line training to assist in training office administrators
- Reduced total headcount by 5 by developing tracking systems to understand daily duties/responsibilities for office administrators
- Responsible for 16 locations across Louisiana, Arkansas, and Mississippi
- Able to reduce total number length of time for processing claims per policy holder by using information from tracking daily responsibility
- Reduced overall expenses in each location through vendor reviews and development of cost trackers by 3% in 10 months
- Reduce back log in beneficiary change forms from 3 months behind in processing to current and processing within 3 days of receiving
- Developed vision statement for division
- Project management of dissolving assets to reduce company liability – led donation of property to City of Donaldsonville.
SR Vendor Manager
Graham Packaging Company
04.2021 - 10.2021
- Work with Supply Chain leadership to define expectations for key strategic customers for materials and services
- Implement and maintain supplier programs to ensure all materials, services meet/exceed internal and external customer
- Track and analyze financial impact of non-conformance or poor quality
- Deliver continuous improvement opportunities to customers
- Organize regular reviews and audits for suppliers
- Communicate with suppliers, customer locations, and supporting Graham Packaging facilities
- Provide reports for business review meetings.
Operations Manager
Amazon Logistics
New Orleans, La.
01.2020 - 01.2021
- Responsible for controlling dispatch of 300 routes
- Manage changes in routing structure as the need arise
- Responsible for safety of 400 plus Amazon associates and driver associates
- Coordinate with central command on route changes
- Report to Senior Leaders on the challenges of meeting key metrics
- Address all aspects employee to include: performance and corrective actions.
General Manager
Cintas Corp
Baton Rouge, La.
01.2017 - 01.2020
- P&L Responsibility for Cintas Linen Services
- Responsible for 8 direct reporting managers, 6 indirect reporting supervisors and 90 hourly employees
- Challenge to turn around a struggling segment of the company
- Improve and Maintain partner morale to achieve location goals
- Effectively communicate challenges as well as overall performance of facility to Senior Leaders
- Present forecasting plan for future revenues through increased sales and marketing strategies to Senior Leaders.
General Manager
Cintas Corp
Gulfport, Ms.
01.2013 - 01.2017
- P&L Responsibility for the for two locations – Gulfport and Petal MS
- Responsible for maintaining relationships with high volume customers
- Accurately forecast monthly results and future forecast and report results to senior leadership
- Complete projections for upcoming year
- Maintain an atmosphere that allows others to produce at the highest level
- Responsible for 65 hourly employees, 5 managers and 3 supervisors
- Effectively communicate challenges as well as overall performance of facility to Senior Leaders
- Present forecasting plan for future revenues through increased sales and marketing strategies to Senior Leaders.
Service/Sales Manager
Cintas Corp
Lake Charles, La.
01.2007 - 01.2013
- Responsible for hiring and developing Service Sales Representatives
- Resolving customer issues through phone calls and visiting customer locations
- Train Service Sales Reps
- On selling techniques
- Maintain high level customer Satisfaction
- Achieve sales, profit, growth, inventory, and payroll goals
- Manage budget for department.
Plant Manager
Cintas Corp
Lake Charles, La.
01.2002 - 01.2007
- Daily duties include Monitoring a budget, safety, production flow, material cost, wastewater management, and departmental profit and loss
- Additional Responsibilities: Motivating, training, and directing Production Supervisors as well as entry-level production workers
- High level Management position with key management responsibility and accountability for bottom line results
- Tracking: Safety, attendance, and productivity of all direct reports
- Responsible for administering all corrective actions
- Direct reports: 3 supervisors and 38 hourly employees.
Operations Manager
Auto-Zone Distribution Center
Lafayette, La.
01.1995 - 01.2002
- Responsible for daily activities of entire shift
- Meet with department supervisors at the beginning of shift to plan daily workload and assignments for the shift
- Responsible for 5 department supervisors and 80 hourly employees
- Manage and move employees where needed to accomplish daily workloads
- Turn in daily reports to DC manager on progress of shift
- Review progress of DC with all employees in a periodic meeting
- Responsible for administering corrective action review with employees
- Responsible for training department supervisors.
Timeline
Director of Operations
Security Plan a Citizens Inc. Co.
10.2021 - Current
SR Vendor Manager
Graham Packaging Company
04.2021 - 10.2021
Operations Manager
Amazon Logistics
01.2020 - 01.2021
General Manager
Cintas Corp
01.2017 - 01.2020
General Manager
Cintas Corp
01.2013 - 01.2017
Service/Sales Manager
Cintas Corp
01.2007 - 01.2013
Plant Manager
Cintas Corp
01.2002 - 01.2007
Operations Manager
Auto-Zone Distribution Center
01.1995 - 01.2002
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