Christopher Heckman
Kodak,TN
Summary
Accomplished Paramedic and Fire Lieutenant with a proven track record in emergency management and team leadership. Excelled at Sevier County Ambulance Service by enhancing patient outcomes and fostering professional growth at City of Gatlinburg. Skilled in technical rescue and personnel management, achieving high levels of efficiency and safety. Fire Lieutenant with 20+ years of firefighting and personnel management skills. Proven success overseeing and directing work of department subordinates. Talented at evaluating fires, recognizing danger and taking necessary actions for protection of property and lives.
Overview
15
15
years of professional experience
Work History
Fire Lieutenant
City of Gatlinburg
06.2010 - Current
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Collaborated with other fire departments for mutual aid support during major incidents, augmenting available resources as needed to ensure public safety objectives were met efficiently.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Created comprehensive pre-incident planning documents to facilitate efficient responses in high-risk environments.
- Directed work of shift firefighters engaged in extinguishing fires.
Paramedic
Sevier County Ambulance Service
08.2014 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
Asst. Sales Manager
Dixie Stampede
08.2009 - 05.2013
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Education
Bachelor of Science - Fire Administration
Columbia Southern University
Orange Beach, AL11.2018
Associate of Applied Science - Fire Science
Walters State Community College
Morristown, TN02.2016
No Degree - Paramedic
Walters State Community College
Morristown, TN08.2015
Skills
- Fire prevention
- Incident Command
- Technical Rescue
- Emergency Management
- Personnel Management
- Team Leadership
Timeline
Paramedic
Sevier County Ambulance Service
08.2014 - Current
Fire Lieutenant
City of Gatlinburg
06.2010 - Current
Asst. Sales Manager
Dixie Stampede
08.2009 - 05.2013
Bachelor of Science - Fire Administration
Columbia Southern University
Associate of Applied Science - Fire Science
Walters State Community College
No Degree - Paramedic
Walters State Community College
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