Christopher Heiting
MIAMI,FLORIDA
Summary
Knowledgeable Director with solid background leading concession operations, driving customer satisfaction, and optimizing revenue streams. Successfully managed teams to deliver high-quality service and implemented strategies that improved operational efficiency. Demonstrated expertise in vendor negotiations and cost control, ensuring profitable outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Concessions
Levy Restaurants
07.2023 - Current
- Established comprehensive standard operating procedures to ensure consistency in service delivery across all concession locations.
- Analyzed sales data to identify trends and make informed decisions on product selection and pricing strategies.
- Implemented new concession programs in conjunction with marketing and culinary teams.
- Managed budget implementations, employee evaluations, and contract details.
General Manager of Concessions
Levy Restaurants
12.2021 - 07.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced customer satisfaction through improved staff training and efficient operations management.
Banquet Chef
Levy Restaurants
11.2019 - 01.2021
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Consistently met budget constraints while maintaining high-quality food production standards for each event attended to.
- Ordered food and supplies used to prepare meals for [Number] people.
- Maintained strict adherence to food safety regulations, ensuring a safe and sanitary kitchen workspace at all times.
General Manager of Restaurants
Gamestop Corp.
06.2005 - 10.2012
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Skills
- Operational efficiency
- Sanitation standards
- Staff training and development
- Marketing and promotions
- Pricing strategy
- Sales analysis and reporting
Accomplishments
Represented Levy Restaurants at Envision Summit 2024, a conference hosted by Compass Group. Spoke on a panel about the Sports Entertainment arm of the company.
Participated in Levy Envoy program. Additional training and networking for managers of managers.
Certification
Certified Crowd Manager - Trained in moving and evacuating large crowds in dangerous situations.
Timeline
Director of Concessions
Levy Restaurants
07.2023 - Current
General Manager of Concessions
Levy Restaurants
12.2021 - 07.2023
Banquet Chef
Levy Restaurants
11.2019 - 01.2021
General Manager of Restaurants
Gamestop Corp.
06.2005 - 10.2012