CHRISTOPHER HENDRIX
Saint Paul,MN
Summary
Accomplished Operation Manager with a proven track record at WEST ROCK, adept in inventory management and fostering customer relationships. Excelled in streamlining operations, enhancing communication, and leading teams to exceed business goals. Skilled in business planning and customer service, significantly improving key performance metrics and satisfaction levels. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
43
43
years of professional experience
Work History
OPERATION MANAGER
WEST ROCK
01.2022 - 05.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager FOR SUPPLY COMPANY
United States Marines Corps - HQMC
01.1981 - 07.1989
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
No Degree - Small Business Management
University of Arizona
Tucson, AZ07.1989
Skills
- Business Planning
- Inventory Management
- Data Analysis
- Customer Service
Timeline
OPERATION MANAGER
WEST ROCK
01.2022 - 05.2024
Operations Manager FOR SUPPLY COMPANY
United States Marines Corps - HQMC
01.1981 - 07.1989
No Degree - Small Business Management
University of Arizona
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