Christopher Henry
Summary
Experienced eCommerce and Digital Marketing Specialist with expertise in Shopify store management, online reputation, and growth-oriented marketing strategies. Focused on customer experience optimization, brand perception, and conversion-driven content. Delivers enhanced customer satisfaction, engagement, and revenue growth for online businesses.
Overview
6
6
years of professional experience
Work History
Shopify VA / eCommerce Support Specialist
Freelance / Remote
01.2023 - Current
- Managed day-to-day Shopify store operations, ensuring seamless product uploads, efficient order processing, and effective customer support
- Optimized product listings (titles, descriptions, images) to improve conversion rates and user engagement
- Handled customer inquiries and support tickets, achieving high satisfaction through timely responses and resolution
- Assisted store owners in identifying friction points in the customer journey, contributing to improved checkout completion rates
- Supported email campaigns and promotional activities, contributing to increased repeat purchases
Online Reputation Manager /Customer Experience Specialist
Freelance / Remote
06.2022 - Current
- Monitored and managed online reviews across platforms, enhancing brand image
- Responded to customer feedback and complaints, strengthening customer retention and trust
- Identified recurring issues in customer feedback and recommended changes to minimize negative reviews
- Helped businesses strengthen brand credibility through consistent communication and reputation strategies
Social Media Coordinator / Content Assistant
Remote
03.2021 - 12.2022
- Managed social media accounts across platforms, enhancing engagement through strategic content posting
- Coordinated marketing campaigns by scheduling and publishing content to ensure timely delivery
- Analyzed engagement metrics to refine content strategy and improve reach
- Developed captions, posts, and basic creatives that reinforced brand messaging
Marketing Assistant
Remote
01.2020 - 02.2021
- Executed digital marketing campaigns including email and social media promotions to enhance brand visibility
- Created content for marketing materials and campaigns to engage target audience
- Tracked campaign performance and generated reports to inform future strategies
- Conducted basic market research and competitor analysis
Education
Certificate - ECommerce & Shopify Store Management
Udemy
Online Learning Platform03-2023
Certificate - Digital Marketing & Customer Engagement
Google Digital Skills For Africa
Online08-2022
Certificate - Content Writing & Brand Communication
Coursera
Online11-2021
Skills
- Ecommerce and Shopify management
- Product listing optimization
- Customer support and relations
- Reputation management
- Brand strategy
Core Skills
- eCommerce & Shopify
- Product Listing Optimization
- Shopify management
- Customer support
- Product optimization
- Reputation management
- Brand strategy
Project Experience
Shopify Store Optimization Projects
- Improved product page structure and content for multiple stores, leading to better user engagement
- Assisted in reducing cart abandonment through customer support and checkout experience improvements
- Helped businesses respond effectively to customer complaints, improving overall review ratings
- Supported consistent brand communication across review platforms
Additional Information
- Available for remote roles (Shopify VA, Online Reputation Manager, eCommerce Support)
- Experienced working with international clients
- Strong adaptability across different industries
Timeline
Shopify VA / eCommerce Support Specialist
Freelance / Remote
01.2023 - Current
Online Reputation Manager /Customer Experience Specialist
Freelance / Remote
06.2022 - Current
Social Media Coordinator / Content Assistant
Remote
03.2021 - 12.2022
Marketing Assistant
Remote
01.2020 - 02.2021
Certificate - ECommerce & Shopify Store Management
Udemy
Certificate - Digital Marketing & Customer Engagement
Google Digital Skills For Africa
Certificate - Content Writing & Brand Communication
Coursera