Christopher Henzerling

• Assisted customers with product selection, pricing and availability.
• Provided cash register operations and handled customer payments.
• Stocked shelves with merchandise and maintained inventory levels.
• Organized store displays to ensure maximum visibility of products.
• Ensured the cleanliness and tidiness of the store.
• Addressed customer complaints in a professional manner.
• Operated scanning equipment for price checks and stock replenishment.
• Assisted with loading and unloading deliveries from vendors.
• Processed returns and exchanges according to company policy.
• Performed daily opening and closing procedures for store operation.
• Answered incoming calls regarding product inquiries or orders.
• Demonstrated excellent customer service skills at all times.
• Reconciled daily sales transactions against cash registers totals.
• Utilized computer systems for order entry, tracking, invoicing and other related tasks.
• Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Placed special orders or called other stores to find desired items.
• Prepared merchandise for purchase or rental.
• Recommended, selected and located merchandise based on customer desires.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Greeted customers to determine wants or needs.

Contact information for manager and owner.

Scott Gilmer (Owner): Mobile- (651)301-5088

Email - sgillmer@gmail.com

Katie Carlton (Main Manager):

Mobile- (509)361-0144

Email - Katie3479collins@gmail.com

• Assisted department with special projects and tasks to meet deadlines.
• Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.
• Organized office to keep space welcoming and professional.
• Planned and completed group projects, working smoothly with others.
• Collaborated with team to execute various projects and activities.
• Stocked materials in workroom for easy accessibility.
• Greeted callers to identify and address needs while fostering positive experience.
• Assisted with research by using online and manual library systems to verify records.
• Spearheaded copying, filing and mailing projects to support administrative staff.
• Leveraged computer workstation with common software applications to perform duties.
• Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
• Delivered messages and ran errands.
• Answered telephones, directed calls and took messages.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Copied, sorted and filed records of office activities and business transactions.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Typed, formatted and edited correspondence and other documents.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Computed, recorded and proofread data or reports.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Trained staff members to perform work activities and use computer applications.
• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Maintained office equipment, scheduling service to repair issues.
• Greeted visitors to provide information and direct to appropriate personnel.
• Explained policies and procedures to visitors.
• Input customer data into reservation systems and updated to reflect room changes.
• Scheduled and confirmed appointments.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Greeted visitors and verified reasons for visit and appointment information.
• Reported suspicious individuals to supervisor.

• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Demonstrated public safety dedication through thorough patrolling of community events.
• Supervised property entrances and exits and monitored employee safety.
• Conducted severance and 24 hour protection for over 1.5 Billion dollars of U.S. strategic advancements and reactionary equipment for the Air Force through a joint operation.
• Supervised over 20 Navy security personnel with day to day requirements for training and Job qualification.
• Assisted with the training for advancement testing of 12 Security navy personnel, with all preceding to further advancements in rank and benefits.

• Patrolled and secured industrial and commercial premises to prevent intrusion.
• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Monitored premises and recorded activity in daily officer reports.
• Searched individuals and baggage for devices, weapons and other prohibited items.
• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.
• Provided security presence for large fundraising events with more than 1000 attendees.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Began working with NSA Rota's Security supply as acting LPO, resulting in continued supplement for over 170 security personnel and added entities.
• Helped with the addition of 8 new Ford Fashion Patrol cars, 200 new security radios, and addition of new daily security such as plates and Kevlar vests for the security and Harbor departments.
• Was acting representation for the Security Department at the base wide MWR, resulting in over $3000 worth of fundraising money from events for Thanksgiving and Christmas parties.
• Advanced to E-5 within 2 and 1/2 years of Navy service, through recommendation from prior command and current.

• Inspected base security and harbor equipment equipment and kept detailed records of functionality, maintenance and inventories.
• Maintained record of zero losses for over $500 Million worth of Weapons, Ammo, and communications gear.
• Made daily, weekly and monthly orders for repairs and new supplies worth up to $500 Million.
• Patrolled and secured industrial and commercial premises to prevent intrusion.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Documented security-related situations and submitted in-depth reports to superiors.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Responded to alarms and disturbances to maintain safety.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Searched individuals and baggage for devices, weapons and other prohibited items.
• Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
• Monitored security cameras and fire, building and alarm systems.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.
• Operated scanning equipment to keep entrance lines moving efficiently.
• Worked with local and federal law enforcement agents to apprehend suspicious individuals.
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
• Operated and maintained x-ray and metal detection devices at building checkpoints.
• Immediately reported safety hazards for remediation response.
• Guarded restricted areas to prevent unauthorized entry.
• Made E-4 in a year, and took control of a duty section of 5 armors resulting in 100% of accountability, continued maintenance and daily function checks with no miss fires while my section and I took the watch. This resulted in receiving an end of tour award called a NAM, assisting me with advancement to E-5.