Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christopher Herbert

Cantonment,FL

Summary

Experienced counselor with a strong background in financial collections and the sales industry. Dedicated to maximizing production through effective research and performance analysis. Seeking opportunities to enhance daily business operations and foster individual and peer development. Skilled buyer with expertise in vendor and inventory management, pricing structures, supplier relations, and contract negotiation. A passionate negotiator adept at procuring goods and driving business success. Well-versed in using exemplary research skills to identify emerging trends. Looking forward to using my sharp mind and relationship-building skills to tackle new challenges. Motivated customer service representative with over 20 years of experience in fast-paced, team-based environments. Proven success in achieving established targets and team goals. Personable and professional communicator with a talent for immediate situational resolutions. Exceptional leadership, problem-solving, and sales management abilities focused on maintaining efficient and highly profitable operations. Skilled at retaining accounts and expanding business through strong prospecting and networking abilities. Always determined to seek out new strategies that lead to greater opportunities, develop revenue streams, and engage customers. Committed field sales specialist dedicated to surpassing revenue goals through effective analysis and targeting of individual client needs. Capable of promptly responding to customer feedback and complaints, expediting issue resolution and maintaining satisfaction. Known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Seeking a leadership role where hard work and dedication will be highly valued.

Overview

22
22
years of professional experience

Work History

Delinquency Control Counselor IV

Navy Federal Credit Union
06.2021 - Current
  • Collecting on overdue credit card accounts and loans
  • Exercising research skills and closely analyzing members' financial information
  • Determining and executing personalized plans based on members' information to relieve overdue balances
  • Determining and recording causes for members' delinquency
  • Demonstrating in-depth understanding of federal and state consumer protection laws
  • Counseling members and constructing solutions for more complex delinquency cases including refinancing, loan modification, settlements, etc
  • Notifying members of their account statuses and important upcoming payment due dates
  • Fluently utilizing multi-faceted computer programs
  • Advising less experienced counselors in required duties, efficient communication and research methods, and providing clarity on consumer protection laws
  • Writing reports on amounts collected and other trends within an allocated period
  • Adapting to any changes in counseling regulations
  • Resolving any other issues relating to a member's account

Buyer/Sales Representative

Bell Steel Company
01.2015 - 06.2021
  • Collaborated with vendors on stock needs to negotiate favorable rates.
  • Supervised and improved efficiency in the daily tasks of the purchasing team to increase profitability.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts
  • Evaluated inventory usage to determine coverage trends.
  • Drafted and accelerated purchase orders.
  • Achieved cost savings of $42,500 by effectively managing the purchase of over $500,000 worth of steel products within six months.
  • Removed poor performing products from future buys
  • Negotiated pricing to determine best deal and save approximately 9% annually
  • Maintained complete documentation and records of all purchasing activities
  • Conducted thorough vendor qualification and identified optimal suppliers.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Grew business sales by 20% in 6 months through effective cross-selling, exceptional customer service and cold calling
  • Efficiently solved complex problems that impacted management
  • Trained all new hire personnel for sales office and warehouse.

Route Sales Representative

Sara Lee
06.2003 - 05.2013
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Utilized professional sales techniques to persuasively communicate with clients
  • Managed inventory control, cash control and store opening and closing procedures
  • Accounted for all inventory and ordered new stock
  • Collected and processed payments
  • Minimized process lags through proper planning and future forecasting
  • Trained and mentored new route sales reps and supported their early stage development. Aided in the structuring of their routes for the purposes of time management.

Education

1 semester shy of Associates - General Studies

Pearl River Community College
Poplarville, MS
01.1992

High School Diploma -

Pensacola High School
Pensacola, FL
01.1990

Skills

  • Pricing negotiations
  • Recordkeeping ability
  • Strategic planning
  • Sales
  • Sufficient in Excel
  • Communication skills
  • Vendor relations
  • Retail Industry Knowledge
  • Continuous process improvements
  • Goods procurement
  • Multitasking
  • Warehousing functions
  • Good listening skills
  • Professional telephone demeanor
  • Account management
  • Customer Service
  • Product displays
  • Territory development
  • Merchandising expertise
  • Trend forecasting
  • Relationship building and management

Additional Information

What I may lack in educational background, I make up for in experience and work ethic. Give me the opportunity to become a highly valued asset to your company. It will be a decision that you will not regret.

Timeline

Delinquency Control Counselor IV

Navy Federal Credit Union
06.2021 - Current

Buyer/Sales Representative

Bell Steel Company
01.2015 - 06.2021

Route Sales Representative

Sara Lee
06.2003 - 05.2013

1 semester shy of Associates - General Studies

Pearl River Community College

High School Diploma -

Pensacola High School
Christopher Herbert