Executive Housekeeper with nearly 25 years experience seeking to expand my professional experience and abilities with a hotel who is seeking 100 percent success in all faucets of housekeeping while providing the tools and opportunity to grow with.
Overview
35
35
years of professional experience
Work History
Director of Housekeeping
el Prado Hotel
Palo Alto, CA
09.2023 - Current
Ensure the cleanliness of the hotel and its public spaces.
Responsible for all room-related inventories.
Ordering supplies from vendors using purchase orders and ensuring follow-up with invoicing.
Managing up to 15 employees.
Schedule weekly.
Tasked with interviewing candidates, conducting hiring processes, providing training, and upholding established procedures.
Executive Housekeeper
River Terrace Inn
Napa, CA
06.2022 - 08.2023
Improved overall cleanliness scores close to the top!
Expanded my knowledge by working closely with accounting dept.
United a falling housekeeping team by motivating and coaching bringing up the level of the importance of team work.
An organized and educated staff is well-versed in Safety/OSHA guidelines.
Help translate language barriers to help team members work harmoniously.
Daily huddles communicating tasks and objectives, maintaining our focus on guest satisfaction.
Optimizing confined storage areas to meet the demands of supply.
Operations Manager
Staybridge Suites
Folsom, CA
04.2018 - 12.2021
Brought up overall guest satisfaction cleanliness scores to a number 2 position ranking from a number 150 within the company within a 3 year period.
Traveled about the USA within the company working as a Operations Manager including Kansas Idaho and various parts of California assisting with the housekeeping operations including hiring and training during the Covid period.
Surpassing regular IHG inspections and meeting the inspections standard established and regulated by ownership.
Broadened my understanding of disinfecting hotel rooms public areas following OSHA guidelines because of the of COVID 19 dangers to humans.
Executive Housekeeper
Crowne Plaza
Sacramento, CA
07.2012 - 03.2018
Managed up to 40 employees at a 230 room hotel
Learned the dynamics of employee safety with the lack of security around a heavily populated homeless environment.
Worked closely with all department heads as to achieve 100% guest satisfaction including Banquet Restaurant Room Service.
Responsible for Hiring scheduling coaching inspecting training inventories ordering billing payroll accounting and documenting meetings and overseeing the cleanliness of the hotel.
Executive Housekeeper
Holiday Inn / Clarion Hotel
Sacramento, CA
10.2010 - 07.2012
Ran two hotel brands coincidently Choice Hotels & IHG
Learned and developed employee relations developed by the Hotel Union
Executive Housekeeper
Woodfin Suites Hotel
Santa Clara, CA
01.1990 - 05.1999
Learned to speak Spanish Fluently
Learned the general overall operations of the hotel industry
Developed housekeeping skills in a long term stay hotel environment
Broadened my responsibilities to manage the restaurant
Education
Windows 10 - Micro Word, Excel
Adult Education
Sacramento, CA
2017
Associate of Arts - General Ed & Music
Mission College
Santa Clara, CA
05.1984
Skills
Over 20 Years of Housekeeping Management
Expert at Hotel Cleanliness Rooms/Suites/Public Areas
Proven Success Records with Guests Surveys
Open Minded to Criticism Striving to Achieve 100% Success
Proven Leadership Skills up to 40 Employees
Very Helpful with Employee Development/Counseling
Positive Motivator in Daily Huddles/Objectives/Challenges/Solutions
Knowledgeable Safety Guidelines/OSHA Regulations and MIPP training