Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hermann

Sunnyvale,CA

Summary

Executive Housekeeper with nearly 25 years experience seeking to expand my professional experience and abilities with a hotel who is seeking 100 percent success in all faucets of housekeeping while providing the tools and opportunity to grow with.

Overview

35
35
years of professional experience

Work History

Director of Housekeeping

el Prado Hotel
Palo Alto, CA
09.2023 - Current
  • Ensure the cleanliness of the hotel and its public spaces.
  • Responsible for all room-related inventories.
  • Ordering supplies from vendors using purchase orders and ensuring follow-up with invoicing.
  • Managing up to 15 employees.
  • Schedule weekly.
  • Tasked with interviewing candidates, conducting hiring processes, providing training, and upholding established procedures.

Executive Housekeeper

River Terrace Inn
Napa, CA
06.2022 - 08.2023
  • Improved overall cleanliness scores close to the top!
  • Expanded my knowledge by working closely with accounting dept.
  • United a falling housekeeping team by motivating and coaching bringing up the level of the importance of team work.
  • An organized and educated staff is well-versed in Safety/OSHA guidelines.
  • Help translate language barriers to help team members work harmoniously.
  • Daily huddles communicating tasks and objectives, maintaining our focus on guest satisfaction.
  • Optimizing confined storage areas to meet the demands of supply.

Operations Manager

Staybridge Suites
Folsom, CA
04.2018 - 12.2021
  • Brought up overall guest satisfaction cleanliness scores to a number 2 position ranking from a number 150 within the company within a 3 year period.
  • Traveled about the USA within the company working as a Operations Manager including Kansas Idaho and various parts of California assisting with the housekeeping operations including hiring and training during the Covid period.
  • Surpassing regular IHG inspections and meeting the inspections standard established and regulated by ownership.
  • Broadened my understanding of disinfecting hotel rooms public areas following OSHA guidelines because of the of COVID 19 dangers to humans.

Executive Housekeeper

Crowne Plaza
Sacramento, CA
07.2012 - 03.2018
  • Managed up to 40 employees at a 230 room hotel
  • Learned the dynamics of employee safety with the lack of security around a heavily populated homeless environment.
  • Worked closely with all department heads as to achieve 100% guest satisfaction including Banquet Restaurant Room Service.
  • Responsible for Hiring scheduling coaching inspecting training inventories ordering billing payroll accounting and documenting meetings and overseeing the cleanliness of the hotel.

Executive Housekeeper

Holiday Inn / Clarion Hotel
Sacramento, CA
10.2010 - 07.2012
  • Ran two hotel brands coincidently Choice Hotels & IHG
  • Learned and developed employee relations developed by the Hotel Union

Executive Housekeeper

Woodfin Suites Hotel
Santa Clara, CA
01.1990 - 05.1999
  • Learned to speak Spanish Fluently
  • Learned the general overall operations of the hotel industry
  • Developed housekeeping skills in a long term stay hotel environment
  • Broadened my responsibilities to manage the restaurant

Education

Windows 10 - Micro Word, Excel

Adult Education
Sacramento, CA
2017

Associate of Arts - General Ed & Music

Mission College
Santa Clara, CA
05.1984

Skills

  • Over 20 Years of Housekeeping Management
  • Expert at Hotel Cleanliness Rooms/Suites/Public Areas
  • Proven Success Records with Guests Surveys
  • Open Minded to Criticism Striving to Achieve 100% Success
  • Proven Leadership Skills up to 40 Employees
  • Very Helpful with Employee Development/Counseling
  • Positive Motivator in Daily Huddles/Objectives/Challenges/Solutions
  • Knowledgeable Safety Guidelines/OSHA Regulations and MIPP training
  • Very Good Computer Skills Excel/Microsoft/Word
  • Efficient Weekly/Bi-Weekly/Monthly Inventory Controls
  • Strong Purchasing/Receiving/Storage Skills
  • Precise Scheduler/Forecasting/Labor Expense Skills
  • Friendly Personable and Hospitable on all levels
  • Very Knowledgeable with Cleaning Steps & Safety Tactics
  • Proficient in English and Spanish
  • Strong Knowledge of Cleaning Supplies
  • Strong Knowledge of Housekeeping/Janitorial Equipment

Timeline

Director of Housekeeping

el Prado Hotel
09.2023 - Current

Executive Housekeeper

River Terrace Inn
06.2022 - 08.2023

Operations Manager

Staybridge Suites
04.2018 - 12.2021

Executive Housekeeper

Crowne Plaza
07.2012 - 03.2018

Executive Housekeeper

Holiday Inn / Clarion Hotel
10.2010 - 07.2012

Executive Housekeeper

Woodfin Suites Hotel
01.1990 - 05.1999

Windows 10 - Micro Word, Excel

Adult Education

Associate of Arts - General Ed & Music

Mission College
Christopher Hermann