Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hernandez

Houston,DE

Summary

Coordinated Front Office Supervisor with more than 10+ years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

16
16
years of professional experience

Work History

Night Auditor

Quality Inn Suites
02.2008 - 04.2013
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.

Hotel Front Desk Supervisor

TownePlace Suites By Marriott Waco South
01.2012 - 08.2019
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Implemented new reservation system to increase accuracy and convenience for guests during their stay.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.

Front Office Supervisor

AC By Marriott Downtown Houston
06.2019 - 04.2022
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Implemented new reservation system, resulting in increased accuracy and reduced booking errors.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.

Front Desk/Bartender/Creative Manager

Hotel McCoy College Station
01.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Streamlined event planning processes by implementing project management tools and efficient communication strategies.
  • Handled crisis situations efficiently during events, minimizing disruptions and maintaining a positive atmosphere for attendees.
  • Established partnerships with local businesses to enhance event offerings and drive additional revenue streams.
  • Evaluated event success through post-event analysis and feedback collection, identifying areas for improvement in future projects.
  • Delivered exceptional customer service throughout the entire event planning process, fostering long-term client relationships built on trust.
  • Optimized registration processes using innovative technology solutions, streamlining attendee checkins.
  • Developed comprehensive safety plans for each event, prioritizing attendee wellbeing as well as compliance with relevant regulations and guidelines.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Travis B Bryan High School
Bryan, TX
05.2011

Skills

  • Data entry accuracy
  • Cash handling expertise
  • Staff training and development
  • Inventory control
  • Complaint handling
  • Hotel industry knowledge
  • Team leadership
  • Customer service excellence
  • Decision-making abilities
  • Flexible schedule
  • Administrative tasks
  • Time management
  • Effective communication
  • Hotel Operations
  • Inventory Management
  • Operational Efficiency
  • Work Planning and Prioritization
  • Guest Services
  • Computer Skills
  • Teamwork and Leadership
  • Training and Mentoring

Timeline

Front Desk/Bartender/Creative Manager

Hotel McCoy College Station
01.2023 - Current

Front Office Supervisor

AC By Marriott Downtown Houston
06.2019 - 04.2022

Hotel Front Desk Supervisor

TownePlace Suites By Marriott Waco South
01.2012 - 08.2019

Night Auditor

Quality Inn Suites
02.2008 - 04.2013

Travis B Bryan High School

Similar Profiles

CREATE PROFILE
Christopher Hernandez