Hi, I’m
Chrissy Hernandez
Denver,CO
Summary
Motivated and bilingual boutique/store leader with a proven track record of solving organizational problems. Skilled in advanced supervision, team building, and delivering exceptional customer service. Extensive experience in providing luxury shopping experiences to clients. Dedicated to utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance. Possesses a solid foundation in operations, ensuring smooth and efficient business processes.
Overview
9
years of professional experience
Work History
Tiffany & Company
Lead Key Holder
12.2023 - Current
Job overview
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
Chanel
Assistant Boutique Manager
07.2022 - 12.2023
Job overview
- Managed the first Chanel stand alone boutique for Fragrance and Beauty In the Denver Market with Small leather goods and Eyewear
- Coached, mentored and trained a exceptionally successful team with a strong focus in Luxury Clienteling exceeding plan for our fist year
- Operational Lead - Lead Inventory proficiently and assisted in creating outlines and procedures to make all operations, Virtual merchandising, and Organization run smoothly throughout the boutique.
- Event Lead - Organized special events such as conferences or training sessions for employees. As well as Private Sales events
- Eyewear Ambassador - Trained the boutique in learning all aspects of Eyewear trends, logistics and operations as well as repairs, small adjustments and fashion trends
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Tiffany & Company
Senior Sales Advisor
10.2022 - 07.2023
Job overview
- Maintained a high level of customer service excellence in all interactions with clients.
- Educated customers on the 4 C's of diamonds.
- Assisted customers in selecting and purchasing diamond jewelry within their budget.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bare Minerals
Assistant Boutique Manager
07.2019 - 10.2022
Job overview
- Preformed all management aspects of the workplace while pioneering a top 5 boutique growth for the 2019 year
- Successful In creating more than 10+ events in order to pioneer product launches while networking and partnering with other retailers
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Met targets consistently by working hard and with strong attention to detail.
The Body Shop
Assistant Store Manager
11.2017 - 06.2019
Job overview
- Drove single-year sales growth of 35%, setting a new record company-wide
- Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers
- Company sent me to train diffrent management teams In San Fransisco and other stores in California
- Assisted in becoming top 10 grossing store for the US in the Cherry Creek Shopping Center.
Education
Emily Grifith Technical CollegeDenver, CO
Aesthetician Certificate - Aesthetician
Overland High SchoolAurora, CO
High School Diploma
05.2017
Skills
- Schedule Management
- Event Planning & Networking
- Prestige Customer Service
- Store operations
- Staff Training and Development
- Sales Leadership
- Delegation and Supervision
- Clienteling
- Employee Development
- Performance Tracking and Evaluation
- Budgeting and financial planning
- Resource Management
Accomplishments
- Achieved top 50 Client advisors For Tiffany and Company YTD 2024.
Languages
Spanish
Native or Bilingual
Timeline
Lead Key Holder
Tiffany & Company
12.2023 - Current
Senior Sales Advisor
Tiffany & Company
10.2022 - 07.2023
Assistant Boutique Manager
Chanel
07.2022 - 12.2023
Assistant Boutique Manager
Bare Minerals
07.2019 - 10.2022
Assistant Store Manager
The Body Shop
11.2017 - 06.2019
Emily Grifith Technical College
Aesthetician Certificate - Aesthetician
Overland High School
High School Diploma
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