Christopher Hernandez
San Elizario
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Relations Clerk
El Paso Municiple Court
10.2024 - Current
- Manage court record systems and facilitate communication between court officials and the public, ensuring accurate documentation and timely information dissemination.
- Provide frontline assistance to citizens navigating legal processes, helping resolve inquiries and guiding them through municipal court procedures with patience and clarity.
- Process court filings, payments, and documentation with meticulous attention to detail, maintaining compliance with legal procedures and courthouse protocols.
- Coordinate with judges, attorneys, and court staff to streamline case management, contributing to improved workflow efficiency and enhanced public service.
- Implement improved customer service protocols that reduced wait times and increased public satisfaction with municipal court interactions.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Animal Care Attendant
El Paso Animal Services
03.2021 - Current
- Advised pet owners on how cared for pets' health
- Provided treatment to sick and injured animals, and contact veterinarians to secure treatment
- Mixed food, liquid formulas, medications, and food supplements accorded to instructions, prescriptions and knowledge of animal species
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given and food intake
- Examined and observed animals to detect signs of illness, disease and injury
- Maintained physical and mental health
- Fed and watered animals according to schedules and feeding instructions
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles and bridles
- Unloaded and store feed and supplies
- Found homes for stray and unwanted animals
- Supplied animals with food, water and personal care
Assistant Store Manager
Circle K
03.2020 - 03.2021
- Coached employees on customer service and selling techniques
- Maintained organized store environment for customer and employee health and safety
- Used proven customer engagement techniques to increase sales
- Helped set team performance standards to reach company objectives
- Highlighted sale items and promotions with proper signage and displays
- Provided performance feedback and coaching to employees
- Taught loss prevention practices and policies to minimize shrink
- Built employee knowledge with training and mentoring
- Directed employee tasks and time management, improving customer experiences
- Assisted in recruiting process, hiring and retaining top talent
- Achieved high per customer sales to meet company expectations
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Reviewed carton labels and work orders to decipher daily tasks
- Documented inventory moves in daily logs and company databases
Mercedes Billing Specialist
GC Services
08.2018 - 01.2020
- Manage financial records for clients
- Solve billing issues through in-depth analysis
- Maintain customer rapport
- Issue state regulated documentation
- Communicate with third party entities about financial reports
- Obtained and relayed account information
- Kept records of invoices and support documents
- Verified accuracy of billing data and revised any errors
- Resolved discrepancies in accounting records
Security Guard
Ruiz Protective Services
07.2014 - 05.2018
- Protective service |, Logistical support for Customs and Border Patrol
- Security management of Sun Metro bus facilities
- Patrolling area and ensuring the safety of civilians
- Maintaining security protocol
- Inspection for narcotics and explosive devices
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity
- Operated two-way devices to summon emergency assistance or communicate with staff
- Examined doors and windows, verifying proper function and security
- Conducted investigations of security-related incidents by interviewing witnesses and gathering evidence to complete reports
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Directed employees and visitors to appropriate evacuation areas to manage emergencies
- Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles
- Protected property and staff by maintaining safe and secure environment
- Maintained working knowledge of locations of various departments, buildings and access routes
- Monitored and authorized entrance of vehicles or people to keep property secure
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Responded to alarms by investigating and assessing situation
- Operated company vehicles to patrol large sites
- Utilized defensive tactics and handcuffing techniques to apprehend suspects
- Escorted and observed guests and employees, maximizing safety and protection
Education
High School Diploma -
Riverside High School
El Paso, TX06-2014
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Database management
Timeline
Customer Relations Clerk
El Paso Municiple Court
10.2024 - Current
Animal Care Attendant
El Paso Animal Services
03.2021 - Current
Assistant Store Manager
Circle K
03.2020 - 03.2021
Mercedes Billing Specialist
GC Services
08.2018 - 01.2020
Security Guard
Ruiz Protective Services
07.2014 - 05.2018
High School Diploma -
Riverside High School
Similar Profiles
Sarah OrtizSarah Ortiz
Specialist - Probate Registrar at El Paso County District Court - State Of ColoradoSpecialist - Probate Registrar at El Paso County District Court - State Of Colorado
SHANDRIKA DE LA LUZSHANDRIKA DE LA LUZ
Administrative Manager at El Paso Hockey Association ( El Paso Rhinos)Administrative Manager at El Paso Hockey Association ( El Paso Rhinos)
Cali RooneyCali Rooney
WIC Educator at El Paso County Public HealthWIC Educator at El Paso County Public Health