Summary
Overview
Work History
Education
Skills
Additional Information
Software Skills
Timeline
SalesAssociate
Christopher Herrera

Christopher Herrera

Helotes,Texas

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Highly motivated Luxury Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.


Overview

14
14
years of professional experience
10
10
years of post-secondary education

Work History

Sales Associate

Saks Fifth Avenue
San Antonio, TX
07.2019 - Current
  • Exceeded weekly, monthly, and annual Sales Plans.
  • Created an atmosphere of trust with clients and co-workers.
  • Engaged with customers to build rapport and loyalty.
  • Developed a personalized system of client outreach.
  • Organized and efficient in business practices.
  • Resolve customer concerns to ensure repeat business and establish trust
  • Inquisitive approach day to day to improve myself.
  • Listened carefully to customer needs and ensured the products offered fulfilled their needs.
  • Provided customers with point of sale returns and e-commerce ordering..
  • Demonstrated exceptional customer service by assisting customers with account questions, concerns, and opened new accounts for customers as a means for building customer relationships.
  • Build lasting relationships with customers by contacting them to follow up on purchases, customer service satisfaction, or suggest new merchandise and extend invites to upcoming events.
  • Performs daily department audits and inventory management tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and daily team updates prior to each shift.
  • Demonstrated the ability to develop relationships with customers and coworkers.
  • Demonstrated positive and proactive customer service by handling customer concerns while prioritizing multiple tasks in a fast-paced environment while constantly adapting to a changing face passed environment.
  • Able to quickly learn new procedures and processes.
  • Strong organizational and follow-through skills.
  • Interpersonal skills.
  • Continuously demonstrates problem solving skills while diffusing customer situations, and provide resolution in a timely and effective manner.
  • Ensured the security and privacy of customer information through education, compliance and resolution of issues.
  • Demonstrated openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments.
  • Carefully handled client information following all compliance standards regarding sensitive information.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Operator II/Supervisor/Manager

Legacy Energy Services
Jourdanton, TX
02.2018 - 07.2019
  • Collaborated with multiple Supervisors from various Companies; Drilling, Frack, Wireline, Coil Tubing, Production, Completion.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Recruited and hired top performers to add talent and value to company.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Installed temporary above ground water lines that allowed the transfer of water
  • Using Water Lines we provide Oil Companies with water to complete; Fracking Operations and Drilling Operations.
  • Assisted Operations Manager in daily tasks such as collection of job receipts, presentation of Job Bids.
  • Worked alongside Exploration Company to ensure clear communication throughout job completion.
  • Delegated various tasks to crew members to take care of tasks at hand and stay efficient in our production.
  • Managed Water Transfer operation in its entirety, accounting for safety and successful completion of the job.

Sales Associate

Saks Fifth Avenue
San Antonio, TX
06.2016 - 10.2017
  • Provides unmatched excellent customer service to current and new clients
  • Builds long lasting relationships with clients that will ensure repeat business and customer satisfaction
  • Resolve customer concerns to ensure repeat business
  • Ongoing self-education of new sales trends and product knowledge to better assist our customers and provide the updates to leadership
  • Set and achieved personal sales goals in a competitive commission based environment while constantly adapting to the changing fast passed environment
  • Greeted customers in a timely, professional and engaging manner providing great customer service
  • Provided customers with point of sale returns and e-commerce ordering
  • Demonstrated exceptional customer service by assisting customers with account questions, concerns, and opened new accounts for customers as a means for building customer relationships
  • Build lasting relationships with customers by contacting them to follow up on purchases, customer service satisfaction, or suggest new merchandise and extend invites to upcoming events
  • Performs daily department audits and inventory management tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and daily team updates prior to each shift
  • Demonstrated the ability to develop relationships with customers and coworkers
  • Demonstrated positive and proactive customer service by handling customer concerns while prioritizing multiple tasks in a fast-paced environment while constantly adapting to a changing face passed environment
  • Able to quickly learn new procedures and processes
  • Strong organizational and follow-through skills
  • Provide excellent communication and interpersonal skills
  • As a team leader I constantly build positive team open door relationships with co-workers to help inspire trust and team work and influence behaviors to achieve excellent results
  • Continuously demonstrates problem solving skills while diffusing customer situations, and provide resolution in a timely and effective manner
  • Ensured the security and privacy of customer information through education, compliance and resolution of issues
  • Demonstrated openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments
  • Carefully handled client information following all compliance standards regarding sensitive information
  • Assisted Clients with any general questions regarding their Saks First Credit Cards.

Assistant

Gap
10.2015 - 06.2016
  • During these months I spent time helping a family member with their business, working as their helper in either Insulation or home remodeling.
  • This time was spent doing a different trade than I was normally involved in because this was something I was long interested in but never pursued.
  • The experience I gained was invaluable for everyday life which has translated to being more inquisitive and proactive in learning new things.
  • The Gap was a more hands on approach to the activities and trades I practiced in my spare time outside of my previously held Jobs.

Customer Service Specialist/Sales Associate

Nordstrom
San Antonio, TX
05.2012 - 10.2015
  • Set and achieved personal sales goals in a competitive commission based environment while constantly adapting to a changing face passed environment
  • Greeted customers in a timely, professional and engaging manner providing great customer service
  • Provided customers with returns and e-commerce ordering
  • Demonstrated exceptional customer service by assisting customers with account questions, concerns, and opened new accounts for customers as a means for building customer relationships
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
  • Consistently seek new product knowledge to act as an expert for the customer
  • Worked as a team player to ensure each customer receives the best service possible
  • Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns,
  • Merchandise transfers and lighting
  • Demonstrated the ability to develop relationships with customers and coworkers
  • Demonstrated positive and proactive customer service by handling customer concerns while prioritizing multiple tasks in a fast-paced environment while constantly adapting to a changing face passed environment
  • Able to quickly learn new procedures and processes
  • Strong organizational and follow-through skills
  • Excellent communication and interpersonal skills
  • Constantly built positive team relationships with co-workers to help inspire trust and team work and influence behaviors to achieve excellent results
  • Demonstrated problem solving skills while diffusing customer situations, and provide resolution in a timely and effective manner
  • Ensured the security and privacy of customer information through education, compliance and resolution of issues
  • Demonstrated openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments
  • Carefully handled client information following all compliance standards and guidelines
  • Answered and general questions regarding customer Nordstrom Debit or Credit Card products.

Customer Service Assistant

TJ Maxx
San Antonio, Corpus Christi, TX
03.2008 - 08.2012
  • Assisted in daily company operations
  • Merchandise presentation
  • Provided exceptional customer service to customers while assisting with inquiries, purchases, returns, and layaway transactions
  • Processed store merchandise markdowns, price changes and seasonal refresh end-caps/displays
  • Always Greeted customers and interacted enthusiastically with a service oriented attitude on a daily basis
  • Maintained housekeeping standards of my area, including ongoing product recovery
  • Performed other duties, as assigned in the fast changing environment.

Education

Bachelor of Arts - Political Science

University of Texas San Antonio
San Antonio, TX
08.2012 - 06.2022

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Louis D Brandeis High School Sandra Day O'Connor High School

Skills

Leadership Experience

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Additional Information

  • AWARDS , College of Liberal and Fine Arts Student Dean’s List - Spring 2021

Software Skills

Microsoft Office, Social Media, Zoom, Apple OS, Slack, Productivity Software.

Timeline

Sales Associate

Saks Fifth Avenue
07.2019 - Current

Operator II/Supervisor/Manager

Legacy Energy Services
02.2018 - 07.2019

Sales Associate

Saks Fifth Avenue
06.2016 - 10.2017

Assistant

Gap
10.2015 - 06.2016

Bachelor of Arts - Political Science

University of Texas San Antonio
08.2012 - 06.2022

Customer Service Specialist/Sales Associate

Nordstrom
05.2012 - 10.2015

Customer Service Assistant

TJ Maxx
03.2008 - 08.2012

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Louis D Brandeis High School Sandra Day O'Connor High School

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Christopher Herrera