Christopher Herrera
San Antonio,TX
Summary
Proven expertise in chemical dispensing and commercial dish machine installation, honed at Arcot Manufacturing, highlights my ability to enhance system efficiency and customer satisfaction. Skilled in problem-solving and exceptional communication, I excel in fostering client relationships and teamwork. Achieved significant sales growth through effective product knowledge and upselling techniques.
Overview
15
15
years of professional experience
Work History
Senior Chemical Dispenser and Installation Tech
Arcot Manufacturing
04.2018 - Current
- Lead installation of dish machine and chemical dispensing equipment
- Service and maintenance of dish machines
- Achieved a high level of customer trust through empathetic listening and clear communication skills during each interaction.
- Collaborated with businesses to provide exceptional customer service, addressing customer concerns and questions professionally.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Educated customers on proper use, care and maintenance of chemicals and machines
- Conducted product demonstrations and provided technical support to clients, ensuring customer satisfaction.
- Scheduled, updated and maintained machines and chemicals
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Maintenance Technician
Southwest General Hospital
04.2013 - 04.2018
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Collaborated with team members to complete larger repair projects efficiently.
- Boosted overall productivity with timely preventive maintenance on key equipment.
HVAC Technician
Airtron Heating and Air Conditioning
04.2010 - 04.2013
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Repaired, replaced and serviced residential HVAC equipment, components, and wiring
- Repaired and maintained residential heating and air conditioning.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
Education
Hvac Certification
Everest Institute
San Antonio, TX01-2010
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06-2004
Skills
- Customer service
- Retail sales
- Product upselling
- Teamwork
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Problem-solving abilities
- Product knowledge
Timeline
Senior Chemical Dispenser and Installation Tech
Arcot Manufacturing
04.2018 - Current
Maintenance Technician
Southwest General Hospital
04.2013 - 04.2018
HVAC Technician
Airtron Heating and Air Conditioning
04.2010 - 04.2013
Hvac Certification
Everest Institute
High School Diploma -
Thomas Jefferson High School
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