Christopher Heselton
Printer Technician
Virginia Beach,VA
Summary
Personable Member Service Representative offering 13 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of post-secondary education
16
16
years of professional experience
Work History
Printer Technician
Mid Atlantic Office Technologies
Chesapeake, Virginia
09.2018 - Current
- Efficiently troubleshot and repaired computer and printer equipment.
- Performed maintenance on various printers.
- Refilled, delivered and installed printer toner kits.
- Checked and ordered printer supplies and parts.
- Spoked with customers and educated them on machine maintenance and operations.
Business Services Administration
Navy Federal Credit Union
08.2007 - 09.2017
- Attended weekly meetings to help set and maintain organizational objectives to further improve efficiency and communication.
- Coordinated and organized gatherings for Business Services Members
- Collected, arranged and input information from account and loan applications into a database system.
- Communicated with and solved problems for Credit Union members on a daily basis.
- Opened business accounts ranging from savings to checking and offered certificates and loan services.
Member Service Representative
Navy Federal Credit Union
Virginia Beach, Virginia
08.2004 - 08.2007
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Trained and directed new employees on the daily functions of member services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained Members accounts and offered services that would create opportunities financially.
Education
Bachelor of Arts - Communications
Old Dominion University
Norfolk, VA 08.2004 - 08.2006
High School Diploma -
Deep Creek High School
Chesapeake, VA 09.1995 - 06.1999
Associate of Science - General Studies
Tidewater Community College
Chesapeake, VA 08.1999 - 05.2004
Skills
Safety and compliance
Testing and evaluation
Computer hardware troubleshooting
Creative problem solving
Administrative support
Account management
Good listening skills
Board Gaming
Board gaming, often times, tests critical thinking and problem solving while finding the most efficient route possible to victory. While often done in a solo setting, I have lead numerous teams towards successful outcomes in a variety of games.
Timeline
Printer Technician
Mid Atlantic Office Technologies
09.2018 - Current
Business Services Administration
Navy Federal Credit Union
08.2007 - 09.2017
Member Service Representative
Navy Federal Credit Union
08.2004 - 08.2007
Bachelor of Arts - Communications
Old Dominion University
08.2004 - 08.2006
Associate of Science - General Studies
Tidewater Community College
08.1999 - 05.2004
High School Diploma -
Deep Creek High School
09.1995 - 06.1999