Christopher Hiatt

Master Automotive Technician

Toyota of Renton (O’Brien Auto Group)

01.2005 - Current

Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
Collaborated with other technicians for efficient problem-solving in challenging repair situations.
Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
Explained estimates and determined repair timelines to manage customer expectations.
Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
Completed customer orders and warranty services according to manufacturer specifications.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
Performed safety and emissions inspections.
Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Used specialized tools to detect leaks in gas and refrigerant systems.
Reduced vehicle downtime for clients by performing timely preventive maintenance services.
Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Maintained accurate records of time and materials required to perform repairs and service.
Analyzed vehicle data using advanced diagnostic equipment.
Investigated customer complaints to identify cause of malfunctions.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Read and followed technical documentation to complete accurate repairs.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Repaired and replaced worn and damaged components.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Performed emissions tests according to standard procedures.
Coordinated with parts department to determine availability of necessary components.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.

Summary

Overview

Work History

Master Automotive Technician

Education

No Degree - Toyota T10 Professional

No Degree - Automotive

High School Diploma -

Skills

Certification

Timeline

Master Automotive Technician

No Degree - Toyota T10 Professional

No Degree - Automotive

High School Diploma -

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