Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Christopher Hicks

Portsmouth,OH

Summary

Results-focused professional with strengths in heating/air conditioning, plumbing and electrical. Proactive leader skilled in communication and collaboration. Proficient in leveraging various knowledge and professionalism to promote positive results. Adept at managing concurrent objectives to influence efficiency, effort and positive outcomes.

Overview

28
28
years of professional experience

Work History

Control Systems Engineer

CBRE | ESI
03.2021 - Current
  • Prepared and presented detailed test reports for executive management and engineering teams as required.
  • Provided application and control systems design and development for systems of varying complexity to support plant and maintenance engineering projects.
  • Provide technical support to technicians on site to assist in complex repair of on site Control Systems, HVAC Equipment and Lighting.
  • Respond to Automated Alarms Generated by Control Systems
  • Problem Solving of Commercial/Industrial HVAC Control Systems and Equipment
  • Provided technical support to external and internal customers.

Lead Service Technician

Greater Comfort Heating & Air Conditioning Inc.
02.2016 - 05.2022
  • Calibrated devices to optimize performance and maintain longevity of equipment
  • Provided information to customers regarding repair or service options
  • Tracked all changes and actions in computer-based documentation system
  • Dismantled equipment to access, remove and replace defective parts to maintain operation
  • Developed preventive maintenance procedures and schedules for all on-site equipment
  • Inspected large and small hvac machinery and components to troubleshoot operations
  • Performed service and maintenance tasks such as oil and grease bearings, filter replacement and recommended cleaning routine
  • Facilitated new team member training on hvac equipment and computerized service processes
  • Monitored installations to ensure compliance with local codes and industry best practices
  • Tested components, assemblies and systems to diagnose problems
  • Installed new hvac systems and components according to service orders and manufacturer instructions
  • Streamlined preventive maintenance repair processes to ensure timely completion
  • Assisted maintenance team with completion of preventive maintenance and unscheduled service needs
  • Gained equipment knowledge and expertise through research, continuing education and repair experience
  • Worked with chemicals and solutions safely according to protocols and OSHA standards
  • Serviced and repaired hvac equipment according to manufacturer guidelines
  • Operated diverse range of mechanical and manual servicing equipment
  • Mentored new employees on equipment operation and maintenance
  • Assessed and identified issues and quickly resolved to restore functionality
  • Demonstrated in-depth understanding of company policies and products
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses
  • Setup and operated mechanical and manual servicing equipment
  • Adhered to all company and OSHA-defined protocols for workplace safety
  • Initiated process improvements to reduce cost of service

Provisioning Specialist

Centurylink
03.2014 - 10.2015
  • Built, programmed, tested and implemented customer networks
  • Identified and corrected performance issues
  • Made recommendations and developed technical design for new application features
  • Entered commands and observed system function to verify correct operations and detect errors
  • Ensured proper installation of cables, operating systems and software
  • Maintained records of daily data communication transactions, problems and remedial actions taken
  • Evaluated and conducted technical and functional research and analysis
  • Presented analysis findings both verbally and in written reports
  • Participated in special projects, external audits, evaluations and process improvements
  • Collaborated with other offices and territories to plan and implement new technology
  • Ensured proper release and maintenance of all systems
  • Reviewed work orders and communicated with prior shift to assess work needs for day
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner

Maintenance Supervisor

NTS Development_The Lakes Apartments
01.2014 - 03.2014
  • Carpentry
  • Plumbing
  • Electrical
  • HVAC
  • Move out inspections
  • Make ready analysis
  • Contractor and employee scheduling and supervision
  • Budget control
  • Material ordering
  • Composed and drafted all outgoing correspondence and reports for managers
  • Oversaw inventory and office supply purchases
  • Complied annual recommendations for end of fiscal year budgets
  • Created company's first employee manual including training and development
  • Managed several accounts receivable accounts working directly with Management Office
  • Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations
  • Reduced overhead by taking on more responsibility with creative and administrative projects

Property Preservation Business Owner

Midwest Homescaping
02.2012 - 02.2014
  • Posted receipts to appropriate general ledger accounts.
  • Composed effective accounting reports summarizing accounts payable data.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Assisted employees with on site tasks.
  • Readied foreclosed properties for sales market.

Customer Support Specialist

AT&T
12.2000 - 01.2012
  • Installed machinery, equipment and new and replacement parts
  • Transferred tools, parts, equipment and supplies to and from work stations
  • Connected and disconnected wiring
  • Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment
  • Maintained and repaired tools, equipment and machines
  • Operated precision measuring instruments and electrical and electronic testing devices
  • Frequently diagnosed mechanical problems and determined how to correct them
  • Followed routine maintenance checklist
  • Completed daily inventories of supplies and equipment
  • Followed up on all outstanding service requests
  • Resolved technical inquiries each day
  • Program and troubleshoot devices following installation
  • Ran cables and connected receivers
  • Repaired malfunctioning system components
  • Met outstanding deadline quota
  • Attached electrical and telephone wiring to properly connect components
  • Installed cable support systems and prepared workstation outlets
  • Terminated cables and fiber optic cables
  • Fed cables through access holes, roof spaces and cavity walls
  • Positioned and terminated cables, wires and strapping
  • Drilled holes for wiring in wall studs, joists, ceilings and floors
  • Entered manholes to cut lines for installations
  • Tested copper and fiber cabling
  • Completed logs and reports according to established policies and procedures
  • Diagnosed and repaired hardware, software and system issues
  • Isolated faults in units and components
  • Applied consultative approach to collect information on customer service, account and technical concerns
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Analyzed customer complaints and service trends to identify and correct systematic issues

Maintenance Supervisor

Amli Apartments
10.1997 - 12.2000
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and ability to resolve critical issues
  • Performed regular job site observations to provide direction for all general contractor personnel
  • Conducted all critical installation conferences with general contractors, subcontractors, consultants and manufacturing representatives
  • Worked with construction administration consultants to plan field observations on schedule
  • Prepared and followed through on all required punch lists
  • Assisted operations group with warranty service repairs
  • Avoided construction delays by efficiently following through with all site inspections in timely manner
  • Scheduled all contractors and materials deliveries
  • Trained and promoted continued education for all onsite crew members
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Trained staff on operating procedures and company services
  • Updated customer orders from start to finish in accurate and timely manner
  • Managed work flow to exceed quality service goals
  • Served as first respondent for all facility and equipment issues
  • Installed HVAC systems, building control systems, general office equipment and furniture
  • Generated PM schedules and procedures
  • Repaired and replaced plumbing parts, including fixtures and drain lines
  • Re-keyed facility locks, including electro-mechanical lock sets
  • Monitored and maintained heating, ventilation and cooling systems
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
  • Diagnosed and repaired mechanical machinery issues
  • Removed snow from sidewalks using shovels and snowblowers and placed rock salt to prevent falls
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades
  • Calibrated devices to optimize performance and maintain longevity of equipment
  • Fixed building systems and structural components using professional finishes
  • Secured all doors and windows after hours to prevent theft and trespassers
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain run time
  • Organized and implemented new assignments based on schematic diagrams
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines
  • Managed team of employees, daily progress reports and overall project planning
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures
  • Double checked supply inventories to ensure project specific correctness and optimize work readiness
  • Managed maintenance activities, including supervising staff and inspecting equipment
  • Implemented improved training procedures to better develop new personnel

Maintenance Supervisor

Harcourt Management
10.1995 - 10.1997
  • Reduced and controlled company expenses by maintaining budget and preventative maintenance
  • Prepared program operating budgets, budget reports and financial performance reports
  • Analyzed contract performance for bids, budgets and forecasts
  • Earned exceptional ratings and testimonials from clients and tenants
  • Collaborated with Manager and Executive Management to achieve occupancy and budget goals
  • Drafted budget for management and monitored expenditures
  • Expanded cross-functional organizational capacity by collaborating with management
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Consistently met deadlines and requirements for all production work orders
  • Completed final move-out walk-through for tenants
  • Decreased operating costs by implementing cost control procedures
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Communicated effectively with owners, residents and on-site associates
  • Maintained sufficient number of units so to be market-ready at all times
  • Scheduled contractors for maintenance issues
  • Handled disciplinary actions, performance appraisals and terminations
  • Delivered emergency 24-hour on-call service for any tenant issues
  • Responded to all Common Area Maintenance (CAM) inquiries
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services
  • Designed, fabricated and installed mechanical upgrades to improve existing equipment

Education

Associate of Applied Science - HVAC Installation and Repair

Indiana University-Purdue University at Indianapolis
Indianapolis, IN
1986

Associate of Applied Science - HVAC Installation and Repair

Indiana University-Purdue University at Indianapolis
Indianapolis, IN
1994

Associate of Applied Science - HVAC, Electric,Plumbing

Ivy Tech
Indianapolis, IN
1992

Skills

  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Team player
  • Windows 10
  • Analytical thinker
  • Web content
  • Adobe Photoshop
  • Internet setup and repair
  • Mobile data devices installation
  • Routing protocols knowledge
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Excellent analytical and methodical skills
  • Experience in diagnostics and analysis
  • High level oral and written communication skills
  • Skilled plumbing
  • EPA Certification
  • Residential Commercial and Industrial HVAC
  • Competent with power tools
  • Commercial and residential expertise
  • Status Updates
  • Site Layout
  • Engineering and Design
  • Document Interpretation
  • Software Applications
  • Piping Diagrams
  • Project Management
  • Control System Management
  • Programmable Logic Controllers
  • Technical Drawings

Timeline

Control Systems Engineer

CBRE | ESI
03.2021 - Current

Lead Service Technician

Greater Comfort Heating & Air Conditioning Inc.
02.2016 - 05.2022

Provisioning Specialist

Centurylink
03.2014 - 10.2015

Maintenance Supervisor

NTS Development_The Lakes Apartments
01.2014 - 03.2014

Property Preservation Business Owner

Midwest Homescaping
02.2012 - 02.2014

Customer Support Specialist

AT&T
12.2000 - 01.2012

Maintenance Supervisor

Amli Apartments
10.1997 - 12.2000

Maintenance Supervisor

Harcourt Management
10.1995 - 10.1997

Associate of Applied Science - HVAC Installation and Repair

Indiana University-Purdue University at Indianapolis

Associate of Applied Science - HVAC Installation and Repair

Indiana University-Purdue University at Indianapolis

Associate of Applied Science - HVAC, Electric,Plumbing

Ivy Tech

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Christopher Hicks