Christopher Hicks
Mooresboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Stocking Associate
Wal-Mart Supercenter
Forest City, NC
09.2023 - Current
- Faced products on shelves and displays to meet company policies.
- Provided excellent customer service by responding courteously to inquiries.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Moved items to designated warehouse areas.
- Operated tracking scanners to update and maintain accurate inventory information.
- Broke down and discarded empty packaging and boxes after stocking products.
- Stocked merchandise by UPC codes and read labels to match.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Lifted materials of varied weights on regular basis.
- Inspected items received for damage or other issues.
- Palletized merchandise for easy movement to sales floor locations.
- Reviewed sales promotion information and plan-o-grams to follow for product display.
- Unloaded delivery trucks and verified contents against invoices.
- Received shipments of merchandise and stocked shelves according to store requirements.
Workforce Real Time Analyst
Fusion BPO
Spindale, NC
04.2022 - 07.2023
- Maintained records of employee absences, tardiness, and other time-related issues.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Tracked progress against established objectives and provided periodic updates as needed.
- Coordinated resources across multiple teams to ensure that labor demands were met in a timely manner.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Provided technical support for internal software applications used for tracking employee hours.
- Created and updated different documents, reports and spreadsheets with software such as Excel, MS Word.
- Implemented quality assurance measures to ensure accurate data entry into the system.
- Performed regular audits of timekeeping systems to identify discrepancies or errors.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Chase High School
Forest City, NC05-2019
Skills
- Data Analysis
- Resolving Issues
- Managing Schedules
- Workforce Management Tools
- Attention to Detail
- Compliance Reporting
Timeline
Stocking Associate
Wal-Mart Supercenter
09.2023 - Current
Workforce Real Time Analyst
Fusion BPO
04.2022 - 07.2023
High School Diploma -
Chase High School
Similar Profiles
ANTHONY LANDERSANTHONY LANDERS
Store Lead Manager at Wal-Mart SupercenterStore Lead Manager at Wal-Mart Supercenter
Kendrick DavisKendrick Davis
Team Lead at Wal-Mart SupercenterTeam Lead at Wal-Mart Supercenter
Madonna IrwinMadonna Irwin
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Zane OutlawZane Outlaw
Sales Associate at Wal-Mart SupercenterSales Associate at Wal-Mart Supercenter
Nancy BooneNancy Boone
Quality Assurance Agent at Mueller ReportsQuality Assurance Agent at Mueller Reports