Christopher Hicks

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Attended training classes every 6-8 weeks on every aspect of automotive repair.

Was hired to increase the profitability of the shop and to give assistance in customer care, and a better response time for telephone communications. Obtained a highly efficient work staff, and relationship with existing technicians. Facilitated in coordination of parts acquisition, and cataloging for parts inventory. Did the occasional service in the shop if workload started to get behind.

Increased profitability for shop by over 25% in 2 months since joining.

Moved to Dallas area from California. Hired as additional service advisor to assist existing service manager in operation of the business.

Adapted to operational software for the shop, and within 2 weeks given full responsibility for all closing procedures, and accounting of the days business.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Maintained high-quality service standards, ensuring positive customer feedback.
• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.

Primarily hired to assist current owner/technician in sales and productivity of the shop. Main responsibility was sales, parts gathering, and closing out all sales. Responsibilities also included test driving vehicles, taking vehicles over to the local smog shop for testing. Rapidly learned the Napa Car Care operational system for smooth communication with local Napa store...for parts.

Assisted other technician in his functions, and also worked on vehicles in the shop to add to the progress of a profit for the shop.

Transported customers to their homes and back, as needed.

Worked with co-owner on sales projections, and advertising.

Primary responsibility was tire and service sales. Emphasis on productivity and profitability. Trained in the Big O Tire procedures and attended classes for sales and service.

Worked effectively with other sales associates to form a smooth team and increase profitability for that location.

Responsible for opening, and closing procedures.

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• In the owners absence for many years, ran the shop as the only main sales force. Operated with 4 technicians. Had assistance from an office staff to answer phones as needed.
• Ran the shop as if it were my very own. Great pride in maintaining a well working crew, and maintaining a high level of productivity. Hired new staff to aid in the production of the shop.

Hired by Primary owner/technician to improve the shop presence and to improve cash flow.

Shop was processing only about 15K per month in sales. Immediately recognized the need for better and more efficient operational system. Implemented a Quickbooks program for point of sale , and for shop accounting.

In the shop, performed all functions of sales and service manager. Processed clients efficiently and was able to develop some very long term relationships with many clients. Developed relationships with parts vendors. Used extensive parts catalog to source and determine correct parts, and best price for the client in need. As needed, when the time arose, performed many mechanical repairs on vehicles in shop. Performed alignments and all tire installations.

In the office, reconciled the daily receipts. Balanced the physical check book. Performed all payroll functions for many years until the Owner agreed to have a more professional software company update his system.

Overall when we started the process increased the monthly sales in the shop for 15k to almost 75k per month. East Urban Auto service was a well oiled, profitable machine. Prospered for many years after I moved to California.

Hired as a tire salesman, and was quickly promoted to Service manager.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Initially hired as a tire and service salesperson. After maintaining an increased sales production, was promoted to Service manager of the main shop location. This company had 7 locations in the network. The location I was in was the home store, and usually the busiest.

Optimized service sales with coordination with multiple parts vendors. Organized parts catalogs for increased efficiency.

Was promoted to store manager at another location. Responsible for increased sales, and community involvement. Civic minded owner in the area, wanted to get local community involved by hosting book drives, and other events at the store. Awesome for great exposure and increased sales.

Additional store was purchased, renovated and opened in city much closer to my house. Given the responsibility of being the Service Manager working with existing Store manager.

Main title was Tire Sales associate. Hired for all sales of tires and service. Initially started on old DOS point of sales computer. Updated slightly to new system.

Responsible for all customer interaction, and finalize any sales opportunities. Sales also included major appliances, bicycle sales as well as lawn mowers and farm equipment.

Was given the opportunity to attend sales classes in Akron, Ohio for 4 weeks. Roll play sales and situational issues revolving around customer feedback, or failed sales.

Was promoted to Service Manager, and responsible for the store I was at, as well as the sister store 15 miles away. Needed to report all sales everyday at 10am, and needed to show improvement by the end of the business day.

Learned responsibility of vendor communications, and parts acquisition.

Delivered home appliances and performed set up in clients home, as needed.

Gas station attendent. Worked full service and self service drives.

After 6 months on the job, was given responsibility for gasoline orders. Also shop was a full service location. 4 service bays, and 3 technicians on staff.

Learned skills of upsells on service drives for tires. Also scheduled service appointments for shop.

Performed tire repairs, and all tire installation when necessary.

Performed station opening procedures, and station closing procedures.

Hired as Christmas sales help. Was hired full time, and assigned to the garden department. Worked in catalog department as fill in help, when needed.

Customer interaction and sales.

Maintain all inventory.

Sold Christmas trees in the winter time.

Maintained several fish tanks in the department.

Worked in the main store as fill in sales associate during break time for other employees.