Christopher Hicks
Fayetteville,AR
Summary
Accomplished Furniture Sales Manager with over 10 years of customer service excellence, adept at conflict resolution and POS system operation. At Biglots, spearheaded quality assurance and plan-o-gram implementation, enhancing retail merchandising and customer satisfaction. Skilled in cash management and adaptability, ensuring operational success and a positive shopping environment.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
CVS Pharmacy
02.2024 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in Pharmacy/ Pharmacy Drive Thru greeting customers and dispensing prescriptions to customers while ensuring accuracy.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Manager
Bargain Brothers
08.2023 - 01.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created Deposits and counted registers to appropriate Level's ensuring consistency.
Furniture Sales Manager
Biglots
06.2019 - 07.2023
- Opening/Closing of the store.
- Money management and safe control.
- Involvement with customer relations while outsourcing furniture deliverers.
- Ensuring truck was unloaded and furniture was properly stored.
- Creating displays to current POG.
- Building displays.
- Creating customer service relationships.
Assistant Manager
Hardees Resturamt
10.2019 - 09.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created personal relationships with customers ensuring Hardees standards, also making lifetime friendships.
Education
High School Diploma -
J.D. Leftwitch High
Magazine, AR08-2003
Skills
- Order coordination
- Drawer management
- Check processing
- Adaptability and flexibility
- Cash management
- Phone etiquette
- Cash register operation
- Product knowledge
- Quality assurance
- Plan-o-gram implementation
- POS system operation
- Customer Service 10 Years
- Conflict resolution
- Retail merchandising
Timeline
Customer Service Cashier
CVS Pharmacy
02.2024 - Current
Manager
Bargain Brothers
08.2023 - 01.2024
Assistant Manager
Hardees Resturamt
10.2019 - 09.2021
Furniture Sales Manager
Biglots
06.2019 - 07.2023
High School Diploma -
J.D. Leftwitch High
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