CHRISTOPHER HICKS
Jacksonville,FL
Summary
Expert in production management and quality assurance with a focus on process optimization. Utilizes extensive knowledge of manufacturing operations to enhance workflows and maintain compliance with industry standards. Demonstrated success in promoting teamwork and implementing continuous improvement initiatives.
Overview
16
16
years of professional experience
Work History
Industrial Specialist
Defense Contract Management Agency
01.2023 - Current
- Reviews contracts to identify technical requirements/develop necessary tasks for surveillance plans.
- Identifies frequency and intensity of production surveillance required for assigned contracts.
- Assesses correction validity and proposed labor/material costs to confirm whether the correction effort is covered by the contract.
- Ensures contractors' understanding of/compliance with Defense Priorities and Allocations System (DPAS) requirements.
- Conducts formal and informal Pre-Award Surveys and capability reviews of potential contractors.
- Performs duties of Program Integrator during extended periods of absence.
- Selected as Defense Contract Management Agency GS-11 and below Employee of the Quarter for 3rd Quarter 2024.
Quality Assurance Specialist
Defense Contract Management Agency
10.2017 - 01.2023
- Reviews contracts and technical data packages to identify the specification requirements which the contractor's processes must meet.
- Establishes and maintains communications with contractor's top management, Contracting Office, and Program Management Office as necessary.
- Designs, plans and implements an effective risk management program to ensure that all threats to the successful delivery of the contract are addressed and mitigated in the Government's best interests.
- Prepares, maintains, and retains plans, records, data, reports, correspondence, and other documentation as required by contracts, customer instructions and current DCMA policy.
- Selected as AIMO St. Augustine Primary GS-11 and below Employee of the Quarter for 3rd Quarter 2019.
Quality Lead
North America Embraer Defense and Security Division
12.2014 - 10.2017
- Lead and directed the Quality efforts of two Point of Contacts and 8 Inspectors for the A-29 Light Air Support Program.
- Coordinated the 'Corrective Action Team' for Material Review Board pre-dispositions and evaluates all non-conformities; looked for alternative solutions, and or decisions about preventive and corrective actions.
- Coordinated analysis, revises maps and processes, to maintain production certifications (DCMAI 8210).
- Partnered with peers to analyze the quality KPIs to foster business process improvements.
- Acted as liaison with the regulatory authority (DCMA) on all matters concerning contractual compliance and requirements.
- Ensured manufacturing compliance with EDSI / Embraer technical standards.
- Communicated with members on the production floor on relevant technical issues affecting production.
- Maintained NCR database and extract metrics from data for analysis and preventative actions.
- Interacted with internal and external customers.
- Managed employees in terms of professional performance, career development, training, staff analysis, area/team integration, work conditions recommendations (vacation schedule, shift, overtime, on-call, stand by, travel availability, and day weekend), as well as offered guidance related to the disciplinary problems.
- Strong knowledge of raw materials, production processes, quality control, costs of non-quality reduction efforts, to maximizing the effective manufacture and delivery of aircraft in accordance with Federal and Corporate requirements.
Aviation Maintenance and Operations Manager
United States Navy
10.2011 - 09.2014
- Managed and directed nine work centers and 150 personnel in the repair, maintenance, and operations of 12 MH-60R helicopters.
- Planned and scheduled maintenance including off station rework and overhauls, incorporated Technical Directives, reviewed Aircraft Discrepancy Books, tracked and scheduled Hi-Time component removal and replacements and conducted aircraft inspections.
- Directed Material Control division in the flawless processing of over 8,000 requisitions valued at over $16.5M and managed $3M in funds with zero discrepancies in support of seven detachments.
- Monitored employees' work levels and reviewed work performance.
Squadron Detachment Manager
United States Navy
03.2009 - 09.2011
- Managed 15 personnel and led the SH-60B helicopter maintenance efforts while deployed at sea.
- Supervised the completion of 1,748 maintenance actions and 6 major phase inspections.
- Provided combat-ready aircraft to CTF 508 tasking in the 5th Fleet Area of Responsibility resulting in apprehension of 17 pirates and the release of 43 hostages.
- Meticulous attention to detail produced outstanding material condition of aircraft and zero off-track maintenance programs during the post deployment inspection.
- Mentorship of junior front-line laborers and leaders led to 100% retention, 40% advancement and four personnel being selected as the Squadron’s Junior Sailor of the Quarter.
Education
Master of Science - Organizational Leadership
Jacksonville University
Jacksonville, FL05.2026
Bachelor of Science - Professional Aeronautics W/Minor in Management
Embry-Riddle Aeronautical University
Daytona Beach, FL10.2007
Associate of Science - Professional Aeronautics
Embry-Riddle Aeronautical University
Daytona Beach, FL07.2007
Skills
- Leadership development
- Contract administration
- Stakeholder engagement
- Prioritization and scheduling
- Quality management systems
- Operational excellence
- Manufacturing processes
- Organizational skills
- Data analysis
- Production planning
- Cross-functional team leadership
Certifications
- Defense Acquisition Workforce Improvement Act Level 2 Certification in Production, Quality and Manufacturing, 2019-02-01
- United States Military Apprenticeship Program Electronics Mechanic, 2013-02-01
- Command Management Equal Opportunity Manager, 2012-03-01
- Naval Aviation Maintenance Control Management, 2010-11-01
- Senior Enlisted Aviation Maintenance, 2008-10-01
- Master Training Specialist, 2007-11-01
- Primary Leadership Development Program, 2006-04-01
- Journeyman Instructor Training, 2006-02-01
- Federal Communication Commission General Radiotelephone Operator License w/ Ship Radar Endorsement, 2000-09-01
Accomplishments
- Defense Contract Management Agency GS-11 and below Employee of the Quarter, 3Q 2024
Timeline
Industrial Specialist
Defense Contract Management Agency
01.2023 - Current
Quality Assurance Specialist
Defense Contract Management Agency
10.2017 - 01.2023
Quality Lead
North America Embraer Defense and Security Division
12.2014 - 10.2017
Aviation Maintenance and Operations Manager
United States Navy
10.2011 - 09.2014
Squadron Detachment Manager
United States Navy
03.2009 - 09.2011
Master of Science - Organizational Leadership
Jacksonville University
Bachelor of Science - Professional Aeronautics W/Minor in Management
Embry-Riddle Aeronautical University
Associate of Science - Professional Aeronautics
Embry-Riddle Aeronautical University
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