Russell Avila-Ayala
Los Angeles,USA
Summary
Skilled Flooring Associate with hands-on experience in all areas of flooring installation, maintenance and repair. Strengths include comprehensive product knowledge, strong customer service skills, and ability to troubleshoot complex issues. Proven success in previous roles through efficiency improvements and team collaboration on large-scale projects.
Overview
4
4
years of professional experience
Work History
Flooring Associate
The Home Depot
Los Angeles, USA
08.2023 - Current
- Assisted customers in selecting the right type of flooring for their home or office needs.
- Inspected and measured floors prior to installation for accuracy.
- Installed carpets, hardwood, laminate, tile and vinyl flooring.
- Performed minor repairs on existing floors such as patching holes and replacing broken tiles.
- Provided accurate estimates of labor costs associated with each job.
- Maintained an inventory of all tools and supplies needed for installations.
- Cleaned up work area after completing a job to ensure customer satisfaction.
- Followed safety protocols when handling hazardous materials such as adhesives and solvents.
- Collaborated with other tradespeople during complex installations requiring multiple skillsets.
- Educated customers on proper maintenance procedures for different types of flooring.
- Developed strong relationships with vendors to obtain competitive pricing on materials.
- Evaluated work areas before planning flooring layout for different projects.
Parts Manager
AutoZone
Los Angeles, USA
10.2022 - 08.2023
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Created reports to track inventory usage and performance metrics.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Collaborated with other departments to ensure timely deliveries.
- Generated weekly sales reports detailing product demand patterns.
- Managed employee schedules and daily assignments.
- Received, examined and reshelved returned parts.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led a team of parts department employees, providing training and performance evaluations.
Parts Sales Manager
The Home Depot
Los Angeles, USA
11.2021 - 08.2022
- Take orders for customers, mix paint, clean aisles
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Analyzed existing processes and identified areas for improvement in order to streamline operations.
- Recruited, trained, and supervised staff members within the Parts Sales Department.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Analyzed market demand to understand parts needs and collaborated with colleagues and vendors to beat competition and boost availability of present and future parts and materials.
- Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.
Crew Member
McDonald's
Los Angeles, USA
12.2020 - 09.2021
- Drive Thru, Cashier, Window, Drinks
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Maintained safe food handling practices to prevent germ spread.
Education
Some College - Kinesiology
Compton College
11.2024
High school diploma -
Crenshaw Senior High School
06.2021
Skills
- Cleaning
- Communication skills
- Computer skills
- Driving
- Delivery driver experience
- Van driver
- Guest services
- Hospitality
- Detailing
- Porter experience
- Organizational skills
- Quality Assurance Management
- Project management
- Organization and planning
- Power tool operation
- Communication and interpersonal skills
- Sales and upselling
- Excellent work ethic
- Flooring project management
- Materials disposal
- Team collaboration
- Measurement
- Strong organization skills
- Confident and positive attitude
- Deadline management
- Attentive to detail
- Estimate generation
- Leveling
- Floor care education
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Flooring Associate
The Home Depot
08.2023 - Current
Parts Manager
AutoZone
10.2022 - 08.2023
Parts Sales Manager
The Home Depot
11.2021 - 08.2022
Crew Member
McDonald's
12.2020 - 09.2021
Some College - Kinesiology
Compton College
High school diploma -
Crenshaw Senior High School
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