Christopher Higgins-Rosas
Clarksville,IN
Summary
Versatile Community Manager effective at being flexible and accommodating to a community's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
10
10
years of professional experience
Work History
Community Manager
Tarantino
Louisville, KY
04.2024 - 01.2026
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
Monarch Investment & Management
Louisville, KY
07.2022 - 04.2024
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Property Manager
Brookside Properties
Nashville, TN
10.2021 - 07.2022
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Compiled and conveyed operational and financial data to regional manager.
- Oversaw daily operations, maintenance and administration of various properties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Property Manager
Monarch Investment & Management
Louisville`, KY
03.2020 - 10.2021
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Small Business Management
Western Michigan University
Kalamazoo, MISkills
- Tenant Screening
- Adaptable
- Skilled Multi-Tasker
- Multi-Family Property Management
- Staff Management
- Community Development
- Customer Service-Focused
- Knowledge of Federal , State and Local Fair Housing Laws
- Maintenance Knowledge
- True Team Player
- Tenant Retention
- Yardi, Real Page/Onesite, Entrada
Languages
Spanish
Full Professional
Timeline
Community Manager
Tarantino
04.2024 - 01.2026
Property Manager
Monarch Investment & Management
07.2022 - 04.2024
Property Manager
Brookside Properties
10.2021 - 07.2022
Property Manager
Monarch Investment & Management
03.2020 - 10.2021
Small Business Management
Western Michigan University