Christopher Hill
Wichita Falls,TX
Summary
Dynamic professional with a proven track record at Sealed Air Corp., enhancing production efficiency and quality control through meticulous machine calibration and troubleshooting. Excelled as a Call Center Supervisor at The Results Companies, LLC, boosting efficiency by fostering teamwork and leveraging customer focus. Skilled in problem-solving and safety procedures, achieving significant improvements in service levels and production standards.
Professional with solid experience and readiness for role in manufacturing operations. Skilled in operating, maintaining, and troubleshooting converting machinery with strong understanding of production processes. Known for effective teamwork and adaptability to changing demands. Consistently delivers high-quality results and ensures smooth workflow.
Overview
7
7
years of professional experience
Work History
Converting Machine Operator
Sealed Air Corp.
02.2022 - Current
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Enhanced production efficiency by calibrating and adjusting converting machines to meet specific job requirements.
- Supported team members by sharing knowledge and expertise in operating various converting machines.
- Ensured safe work environment through proper use of personal protective equipment and adherence to safety protocols.
- Increased product quality with meticulous monitoring of machine parameters and adjusting settings as needed.
Call Center Supervisor
The Results Companies, LLC
03.2018 - 02.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
Education
GED -
Vernon College
Wichita Falls, TXSkills
- Production monitoring
- Customer focus
- Mechanical aptitude
- Machine troubleshooting
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Self motivation
- Quality control
- Safety procedures
Timeline
Converting Machine Operator
Sealed Air Corp.
02.2022 - Current
Call Center Supervisor
The Results Companies, LLC
03.2018 - 02.2022
GED -
Vernon College
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